SN
Sibulele N
1 reviews | Active since Jul 2024
26 Jul 2024, 18:19
CANCELLATION DONE AGAINST MY WILL AND NOW WITHOLDING MY MONEY. DO NOT GO INTO BUSINESS WITH RHESE PEOPLE!!!
I have screenshots of agent or "lawyers" as they say they are apparently of this company of them saying they are refusing to give my full refund cause of a cancellation they decided to declare on their own WITHOUT my consent and now I have to accept half of my refund? A joke. Pure Sharks!!
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Purple mobile's replyOfficial
02 Aug 2024, 16:13 Good day, Sibulele.
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience with Purple Mobile didn't meet your expectations.
Most telecommunications contracts have specific terms regarding cancellations.. We encourage you to reach out to our WhatsApp Support Channel, where our team is ready to assist you further and find a satisfactory solution.
Thank you for giving us the opportunity to make things right.
Regards,
The Purple Mobile Team
The Purple Mobile Team
Purple mobile's reply02 Aug 2024, 16:13
Official
Good day, Sibulele.
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience with Purple Mobile didn't meet your expectations.
Most telecommunications contracts have specific terms regarding cancellations.. We encourage you to reach out to our WhatsApp Support Channel, where our team is ready to assist you further and find a satisfactory solution.
Thank you for giving us the opportunity to make things right.
Regards,
The Purple Mobile Team
The Purple Mobile Team