DK
Dimitri K
1 reviews | Active since Jan 2026
15 Jan 2026, 21:40
Bad for business especially with the refund
I am very disappointed in the kind of service I've received from purple mobile... They've deducted an amount of R1170 I haven't received my product and when I finally got hold of them in accordance to my product being delivered or want my refund so I've just been given the refund option I've received an refund declaration stating I'll only be receiving 50% of my funds and after a week I've asked how long it'll take I was told refunds only takes place on Thursday
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Purple mobile's replyOfficial
02 Feb 2026, 16:44 Hi Dimitri, thank you for your feedback. We’re sorry for the frustration you experienced around the cancellation and refund process. We can confirm that the refund was processed and finalised, and we have since assisted you further with a new device application which was approved thereafter. We appreciate your patience and the opportunity to resolve the matter. Kind regards,
Purple Mobile
Purple Mobile
Purple mobile's reply02 Feb 2026, 16:44
Official
Hi Dimitri, thank you for your feedback. We’re sorry for the frustration you experienced around the cancellation and refund process. We can confirm that the refund was processed and finalised, and we have since assisted you further with a new device application which was approved thereafter. We appreciate your patience and the opportunity to resolve the matter. Kind regards,
Purple Mobile
Purple Mobile