Worst Customer Service ISP

My experience with ProPabx has been nothing short of disappointing. Despite initial promises and assurances, the reality of our partnership with this company has been marked by consistent failures and inadequate service.

Downtime Issues: The frequency of network downtime has far exceeded any semblance of acceptable service. For an organization that operates 24/7, 365 days a year, the repercussions of ProPabx's inconsistency have been detrimental to our operations. Vehicle planning disruptions and penalties from clients have become the norm.

Unfulfilled Speed Promises: ProPabx guaranteed us a speed of 35mbps, a commitment that has never been met at our VDC location. This lack of performance is not only disappointing but also indicative of a lack of commitment to fulfilling their own promises.

Technician No-Show: The recurrent issue of ProPabx technicians failing to arrive on-site as scheduled is unacceptable. Their reasoning, which appears to be related to payment concerns, is both puzzling and inexcusable. These issues were raised well in advance of receiving our invoice, which should not be connected to their technical responsibilities.

Inconsistent Service: Ultimately, our concern goes beyond monetary matters. It is about the inconsistency and poor service that has characterized our engagement with ProPabx. Given our operational demands and the pressure from our management, continuing this partnership appears highly unlikely.

In conclusion, our experience with ProPabx has been marred by consistent and severe operational challenges. We urge the company to take our concerns seriously and to take prompt and effective actions to rectify these issues. At present, it is difficult to recommend ProPabx as a reliable and trustworthy service provider.