Based on recent customer reviews, Prime Cure receives a mixed reception, with sentiment leaning negative across multiple service touchpoints. Satisfied customers consistently mention friendly staff, professional doctors, and caring treatment, particularly highlighting positive experiences with specific practitioners and clean facilities. However, a recurring theme among dissatisfied customers involves dental work quality concerns, billing disputes, unfulfilled claim authorisations, and poor follow-through from call centre agents. Customers frequently express frustration with unresolved refund requests, unexpected charges, and inconsistent communication when seeking updates on their queries.
TrustIndex
3.1
NPS Score
-20
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Prime Cure
What do customers say about Prime Cure ?
Based on recent customer reviews, Prime Cure receives a mixed reception, with sentiment leaning negative across multiple service touchpoints. Satisfied customers consistently mention friendly staff, professional doctors, and caring treatment, particularly highlighting positive experiences with specific practitioners and clean facilities. However, a recurring theme among dissatisfied customers involves dental work quality concerns, billing disputes, unfulfilled claim authorisations, and poor follow-through from call centre agents. Customers frequently express frustration with unresolved refund requests, unexpected charges, and inconsistent communication when seeking updates on their queries.
Is Prime Cure trustworthy?
Prime Cure has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Prime Cure across 54 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2022
Unprofessional service
It happened in 20 November 2025 that I had to see a Specialist. I contacted Prime cure because I have Medical insurance with them,I requested an authorization and it was granted Later after 6 months it came to my attention that the Dr never received payment for the services rendered I contacted Prime cure to my suprise they acted as if I am talking something they do not know. I was send from pillar to post for about two months up until we got to an agreement that says I need to pay the Doctor then I will be refunded Guess what turn around time for refund is 7 - 14 days The 14day waiting period has passed, no one is saying Ended up talking to Matome whom was also very rude and unprofessional He said I must call back after 5 days .Ask me why .?I do not know ,but what I can say is that the service I got from them ,I do not wish to come to a point where I had to wait for refund from Prime cure because wow
1 reviews | Active since Mar 2022
Unprofessional service
It happened in 20 November 2025 that I had to see a Specialist. I contacted Prime cure because I have Medical insurance with them,I requested an authorization and it was granted Later after 6 months it came to my attention that the Dr never received payment for the services rendered I contacted Prime cure to my suprise they acted as if I am talking something they do not know. I was send from pillar to post for about two months up until we got to an agreement that says I need to pay the Doctor then I will be refunded Guess what turn around time for refund is 7 - 14 days The 14day waiting period has passed, no one is saying Ended up talking to Matome whom was also very rude and unprofessional He said I must call back after 5 days .Ask me why .?I do not know ,but what I can say is that the service I got from them ,I do not wish to come to a point where I had to wait for refund from Prime cure because wow
1 reviews | Active since Jul 2010
PLEASE DONT USE PRIME CURE BLUFF SOUTHWAY MALL EXPELLED FOR NO REASON
I JUST FOUND OUT THE HARD WAY THAT I AM BEING BARRED FROM PRIME CURE BLUFF SOUTHWAY MALL,NO EXPLANATION,WENT THERE MANY TIMES TO TALK MEDICAL PERSONNELL,FIRST A SAMANTHA FROM DISCOVERY MEDICAL AID, PHONED ME ,SHE SAID THAT IM NO LONGER ALLOWED TO SEE THIS DOCTOR ANYMORE,NO EXPLANATION,NO WRITTEN LETTER,NO SIT DOWN,SO I WENT TO DR PATEL AS HE KNOWS ME 30 YEARS AND I SAID TO HIM WHATS HAPPENING,HE SAID DISCOVERY IS ONTO HIM ABOUT THE ABUSERS,USING HIS PRACTISE,I EXPLAINED TO HIM FACE TO FACE THAT,IF IM SICK I PHONE DISCOVERY AND TELL THEM THAT I NEED TO USE THE DOCTOR MORE THAN THE USUAGE AS IM SICK,AND THEY MAKE NOTES ON THE SYSTEM,SO I DONT GET IN TROUBLE AND THEY ARE AWARE,HE SYMPATHISED WITH ME,I SPOKE TO THE DOCTOR FACE TO FACE SECOND TIME,HE SAYS THAT IM OFF THE SYSTEM BUT HE WILL,PHONE DISCOVERY TO SORT IT OUT,THEN HE ALSO SAID THAT MEDICROSS IS TAKING OFF THE BAD CLENTS OFF,MY GOD WE ARE SICKLE PEOPLE,THEN I RE PHONE DISCOVERY AND THEY CALL MEDICROSS HEAD OFFICE AND THEY EXPLAIN THAT THEY STILL ACCEPT KEYCARE SERIES AND PHONED PRIME CURE BLUFF THAT THEY STILL ACCEPT KEYCARE PLUS PLAN BUT IM BEING BARRED,YOU KNOW HOW MUCH BUSINESS I GAVE THEM,I BEHAVED,I WAS PART OF THE FURNITURE,I WAS COURTEOUS,THEN THROWN ON THE STREET TO SEE ANOTHER DOCTOR,NO WRITTEN WARNING,NO SIT DOWN,NO EXPLANATION LETTER,I JUST NEEDED MEDICAL HELP IN DIFFICULT TIMES,THE AGENT FROM DISCOVERY HEALTH TOLD ME THE TRUTH AFTER THE DOCTOR HIDING BEHIND LIES,THAT IM BEEN PERMANENTLY BARRED FROM SEEING DR PATELS PRACTISE,IM ASKING YOU ONE QUESTION I MADE SURE YOU GOT PAID,I WAS COURTEOUS,WE HAD A GOOD PATIENT RELATIONSHIP,NOW ALL GONE FOR NOTHING,MY QUESTION IS WHY,DR PATEL YOU TOOK AN OATH AND IM A FAIR MAN,WE HAVE A PROBLEM LETS SIT AND TALK ,LETS RESOLVE THE PROBLEM,IM SADDENED BY THE WAY IVE BEEN TREATED AS IM 56 YEARS IN MEDICINE AND THE PATIENT IS FIRST,JUST WHY ????,SO I SAY THE EXPERIENCE I BENN THROUGH,NO LETTER,NO PROPPER SIT DOWN,JUST THROWN ON THE STREET LIKE A DOG ,EVEN DOGS ARE MORE HUMANE,JESUS HAS RECORDED THIS ITS IN THE ARCHIVES OF HEAVEN NOW ,I TREATED EVERY STAFF IN THAT PLACE IN A DIGNIFIED MANNER,BUT THEY HAVE DECIDED THAT IM NO LONGER WELCOME THERE ANYMORE,BUT OTHER KEYCARE MEMBERS THEY WILL ACCEPT,JESUS YOU HAVE THIS RECORDED
1 reviews | Active since Jul 2010
PLEASE DONT USE PRIME CURE BLUFF SOUTHWAY MALL EXPELLED FOR NO REASON
I JUST FOUND OUT THE HARD WAY THAT I AM BEING BARRED FROM PRIME CURE BLUFF SOUTHWAY MALL,NO EXPLANATION,WENT THERE MANY TIMES TO TALK MEDICAL PERSONNELL,FIRST A SAMANTHA FROM DISCOVERY MEDICAL AID, PHONED ME ,SHE SAID THAT IM NO LONGER ALLOWED TO SEE THIS DOCTOR ANYMORE,NO EXPLANATION,NO WRITTEN LETTER,NO SIT DOWN,SO I WENT TO DR PATEL AS HE KNOWS ME 30 YEARS AND I SAID TO HIM WHATS HAPPENING,HE SAID DISCOVERY IS ONTO HIM ABOUT THE ABUSERS,USING HIS PRACTISE,I EXPLAINED TO HIM FACE TO FACE THAT,IF IM SICK I PHONE DISCOVERY AND TELL THEM THAT I NEED TO USE THE DOCTOR MORE THAN THE USUAGE AS IM SICK,AND THEY MAKE NOTES ON THE SYSTEM,SO I DONT GET IN TROUBLE AND THEY ARE AWARE,HE SYMPATHISED WITH ME,I SPOKE TO THE DOCTOR FACE TO FACE SECOND TIME,HE SAYS THAT IM OFF THE SYSTEM BUT HE WILL,PHONE DISCOVERY TO SORT IT OUT,THEN HE ALSO SAID THAT MEDICROSS IS TAKING OFF THE BAD CLENTS OFF,MY GOD WE ARE SICKLE PEOPLE,THEN I RE PHONE DISCOVERY AND THEY CALL MEDICROSS HEAD OFFICE AND THEY EXPLAIN THAT THEY STILL ACCEPT KEYCARE SERIES AND PHONED PRIME CURE BLUFF THAT THEY STILL ACCEPT KEYCARE PLUS PLAN BUT IM BEING BARRED,YOU KNOW HOW MUCH BUSINESS I GAVE THEM,I BEHAVED,I WAS PART OF THE FURNITURE,I WAS COURTEOUS,THEN THROWN ON THE STREET TO SEE ANOTHER DOCTOR,NO WRITTEN WARNING,NO SIT DOWN,NO EXPLANATION LETTER,I JUST NEEDED MEDICAL HELP IN DIFFICULT TIMES,THE AGENT FROM DISCOVERY HEALTH TOLD ME THE TRUTH AFTER THE DOCTOR HIDING BEHIND LIES,THAT IM BEEN PERMANENTLY BARRED FROM SEEING DR PATELS PRACTISE,IM ASKING YOU ONE QUESTION I MADE SURE YOU GOT PAID,I WAS COURTEOUS,WE HAD A GOOD PATIENT RELATIONSHIP,NOW ALL GONE FOR NOTHING,MY QUESTION IS WHY,DR PATEL YOU TOOK AN OATH AND IM A FAIR MAN,WE HAVE A PROBLEM LETS SIT AND TALK ,LETS RESOLVE THE PROBLEM,IM SADDENED BY THE WAY IVE BEEN TREATED AS IM 56 YEARS IN MEDICINE AND THE PATIENT IS FIRST,JUST WHY ????,SO I SAY THE EXPERIENCE I BENN THROUGH,NO LETTER,NO PROPPER SIT DOWN,JUST THROWN ON THE STREET LIKE A DOG ,EVEN DOGS ARE MORE HUMANE,JESUS HAS RECORDED THIS ITS IN THE ARCHIVES OF HEAVEN NOW ,I TREATED EVERY STAFF IN THAT PLACE IN A DIGNIFIED MANNER,BUT THEY HAVE DECIDED THAT IM NO LONGER WELCOME THERE ANYMORE,BUT OTHER KEYCARE MEMBERS THEY WILL ACCEPT,JESUS YOU HAVE THIS RECORDED
1 reviews | Active since Jun 2022
WORST SERVICE I HAVE EVER RECEIVED FROM A SCHEME
This is the worst medical aid scheme - only way a service provider can check their claim is by registering on their portal but, the back and forth associated with this is time consuming and fustrating. I finally got the username and password on 15/06/2026 then when I checked the claim it was not processed and no rejection reason code as to why. Called the scheme was advised to resubmit a paper claim because the account we submitted electronically on 04/05/2026 did not link to the authorisation even though there is clearly an approved authorisation the consultant could not just link it. I now must wait another 7-14 working days to check on my account if processed correctly.
1 reviews | Active since Jun 2022
WORST SERVICE I HAVE EVER RECEIVED FROM A SCHEME
This is the worst medical aid scheme - only way a service provider can check their claim is by registering on their portal but, the back and forth associated with this is time consuming and fustrating. I finally got the username and password on 15/06/2026 then when I checked the claim it was not processed and no rejection reason code as to why. Called the scheme was advised to resubmit a paper claim because the account we submitted electronically on 04/05/2026 did not link to the authorisation even though there is clearly an approved authorisation the consultant could not just link it. I now must wait another 7-14 working days to check on my account if processed correctly.
1 reviews | Active since May 2026
They understood my f...
They understood my financial challenges and they adjusted my premium to be affordable.
1 reviews | Active since May 2026
They understood my f...
They understood my financial challenges and they adjusted my premium to be affordable.
1 reviews | Active since Apr 2026
I’m very happy with ...
I’m very happy with policy and the service I Received
1 reviews | Active since Apr 2026
I’m very happy with ...
I’m very happy with policy and the service I Received
1 reviews | Active since Nov 2021
Prime cure southway mall
Worst dentist to go to is Southway prime cure, if you like wasting money the feel free to go there as the do complete mess ups and then still make you pay for there mess up I paid R2700 now other R500 which makes it R3200 to prime cure south mall just so they could mess up and make me pay for it, I will never go to them ever again and I will also be letting my family and friends know never to go to them ever WORST DENIST I DURBAN TO GO TO
1 reviews | Active since Nov 2021
Prime cure southway mall
Worst dentist to go to is Southway prime cure, if you like wasting money the feel free to go there as the do complete mess ups and then still make you pay for there mess up I paid R2700 now other R500 which makes it R3200 to prime cure south mall just so they could mess up and make me pay for it, I will never go to them ever again and I will also be letting my family and friends know never to go to them ever WORST DENIST I DURBAN TO GO TO