Unprofessional service

It happened in 20 November 2025 that I had to see a Specialist. I contacted Prime cure because I have Medical insurance with them,I requested an authorization and it was granted

Later after 6 months it came to my attention that the Dr never received payment for the services rendered

I contacted Prime cure to my suprise they acted as if I am talking something they do not know.

I was send from pillar to post for about two months up until we got to an agreement that says I need to pay the Doctor then I will be refunded

Guess what turn around time for refund is 7 - 14 days

The 14day waiting period has passed, no one is saying

Ended up talking to Matome whom was also very rude and unprofessional

He said I must call back after 5 days .Ask me why .?I do not know ,but what I can say is that the service I got from them ,I do not wish to come to a point where I had to wait for refund from Prime cure because wow