WORST SERVICE I HAVE EVER RECEIVED FROM A SCHEME

This is the worst medical aid scheme - only way a service provider can check their claim is by registering on their portal but, the back and forth associated with this is time consuming and fustrating.

I finally got the username and password on 15/06/2026 then when I checked the claim it was not processed and no rejection reason code as to why.

Called the scheme was advised to resubmit a paper claim because the account we submitted electronically on 04/05/2026 did not link to the authorisation even though there is clearly an approved authorisation the consultant could not just link it.

I now must wait another 7-14 working days to check on my account if processed correctly.