Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pluxnet Fibre presents a sharply divided profile. Customers consistently single out named consultants for persistent, after-hours help, which lifts Customer Service & Support Quality (3.7). A recurring theme, however, is unstable connectivity and speeds well below what was sold, plus disconnections despite proof of payment, which weigh heavily on Network Reliability & Connection Quality (1.8) and Billing, Contracts & Account Management (1.9).
Top Strengths:
- •Customer Service & Support Quality: Customers repeatedly name Kgarudi Ramantswana, Dawn Mmakubjane, Thapelo, Xola Ntamo, Tebogo Nkoana and Yuri for taking ownership, walking them through router steps patiently and confirming afterwards that service was restored, often outside working hours.
Replied to 75% of negative reviews
Reply time on negative reviews: 119h 29m
TrustIndex
6.2
Ranking
#14
in Fibre & Broadband
Reply Time
95h 12m
NPS Score
-21
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 119h 29m
Nov '25 - Oct '26
Frequently Asked Questions About Pluxnet Fibre
What do customers say about Pluxnet Fibre?
Based on recent customer reviews, Pluxnet Fibre presents a sharply divided profile. Customers consistently single out named consultants for persistent, after-hours help, which lifts Customer Service & Support Quality (3.7). A recurring theme, however, is unstable connectivity and speeds well below what was sold, plus disconnections despite proof of payment, which weigh heavily on Network Reliability & Connection Quality (1.8) and Billing, Contracts & Account Management (1.9).
What is Pluxnet Fibre's biggest strength?
Pluxnet Fibre's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly name Kgarudi Ramantswana, Dawn Mmakubjane, Thapelo, Xola Ntamo, Tebogo Nkoana and Yuri for taking ownership, walking them through router steps patiently and confirming afterwards that service was restored, often outside working hours.
What are the most common complaints about Pluxnet Fibre?
The most common complaint about Pluxnet Fibre, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. A recurring pattern is suspension despite payment or proof of payment sent, reconnection and R1000 cancellation fees customers say were never disclosed, cancellations not actioned, lines not released and refunds left outstanding for months.
How does Pluxnet Fibre compare to other Fibre & Broadband companies?
Pluxnet Fibre scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.7); their weakest is Network Reliability (1.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Pluxnet Fibre trustworthy?
Pluxnet Fibre has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 326 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 119 hours 29 min. Hellopeter has tracked Pluxnet Fibre across 510 total reviews. How is the TrustIndex calculated? →
Recent reviews (326)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Great service
Good experience. Obakeng, Wendy and Zino. Humble ppl and very helpful
1 reviews | Active since Oct 2026
Great service
Good experience. Obakeng, Wendy and Zino. Humble ppl and very helpful
1 reviews | Active since Oct 2026
Good customer service
Thanx to Mr Kgarudi for going extra miles to get my issue sorted after some couple of days being offline. He worked with me the whole day to make sure everything is sorted. Some agents can learn alot from him to be able to provide better services to customers. I wish I dealt with him from day
1 reviews | Active since Oct 2026
Good customer service
Thanx to Mr Kgarudi for going extra miles to get my issue sorted after some couple of days being offline. He worked with me the whole day to make sure everything is sorted. Some agents can learn alot from him to be able to provide better services to customers. I wish I dealt with him from day
1 reviews | Active since Oct 2026
Worst service ever
Worst service provider ever they don't take their customers seriously. They don't mind u staying offline for days while you are paying for their fiber. This is not suitable for person working from home coz u end up paying more money buying data while u have fiber u paying. Their service is very poor
1 reviews | Active since Oct 2026
Worst service ever
Worst service provider ever they don't take their customers seriously. They don't mind u staying offline for days while you are paying for their fiber. This is not suitable for person working from home coz u end up paying more money buying data while u have fiber u paying. Their service is very poor
1 reviews | Active since Sept 2026
Pluxnet is trash trash trash
3rd day again without network.Technicians came on first day,they told me that they are coming but they never came..Pluxnet is trash,this is my last month with them infact I won't pay because I am done with them..always excuses after excuses..imagine experiencing the same day every month..Managers and call center people are the same always promise to call and they don't..guys do your self favor and don't use it or else you will regret
1 reviews | Active since Sept 2026
Pluxnet is trash trash trash
3rd day again without network.Technicians came on first day,they told me that they are coming but they never came..Pluxnet is trash,this is my last month with them infact I won't pay because I am done with them..always excuses after excuses..imagine experiencing the same day every month..Managers and call center people are the same always promise to call and they don't..guys do your self favor and don't use it or else you will regret
1 reviews | Active since Dec 2015
Kgarudi Ramantswana best plunxnet employee
Im not writing a review about pluxnet but a review of one of its employees. Kgarudi Ramantswana . His one of the best pluxnet employees i have come across. Always willing to help even if it is not a Plunext problem. Like my fibre was down for almost 2 days because of a 3rd part issue. He did not rest till it was sorted and kept me up to date about progress. He can sure show pluxnet agents what is client centricity. He values his customers and I appreciate that. Give the man a bells.
1 reviews | Active since Dec 2015
Kgarudi Ramantswana best plunxnet employee
Im not writing a review about pluxnet but a review of one of its employees. Kgarudi Ramantswana . His one of the best pluxnet employees i have come across. Always willing to help even if it is not a Plunext problem. Like my fibre was down for almost 2 days because of a 3rd part issue. He did not rest till it was sorted and kept me up to date about progress. He can sure show pluxnet agents what is client centricity. He values his customers and I appreciate that. Give the man a bells.
1 reviews | Active since Jul 2022
Resolve a ticket when issue is resolved
I don't think there is a clear understanding of what "resolved" actually means. We should focus less on chasing ticket numbers and more on addressing the problems at hand. A ticket should not be closed simply to improve closure numbers while the underlying issue remains unresolved. The priority should be to properly investigate the issue, implement the appropriate solution, and only close the ticket once the problem has genuinely been resolved.
1 reviews | Active since Jul 2022
Resolve a ticket when issue is resolved
I don't think there is a clear understanding of what "resolved" actually means. We should focus less on chasing ticket numbers and more on addressing the problems at hand. A ticket should not be closed simply to improve closure numbers while the underlying issue remains unresolved. The priority should be to properly investigate the issue, implement the appropriate solution, and only close the ticket once the problem has genuinely been resolved.