Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Plus Group Properties earns strong praise for its individual agents, who are repeatedly named and described as patient, available after hours, and genuinely invested in buyers and sellers. Agent Professionalism & Service Quality (4.5) is the clear standout. A recurring counter-theme is the rentals and accounts side, where deposit deductions, slow maintenance, and unanswered emails frustrate departing tenants.
Top Strengths:
- •Agent Professionalism & Service Quality: Clients name agents such as Belinda de Beer, Sylvester Mabaso, Kotie de Bruin, Millicent Mahlase and Tshidi Songwane, describing patience with first-time buyers, availability outside working hours, and personal touches like housewarming gifts and help on moving day.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 17m
TrustIndex
9.7
Ranking
#2
in Property Management
Reply Time
1h 30m
NPS Score
62
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 17m
Nov '25 - Oct '26
Frequently Asked Questions About Plus Group Properties
What do customers say about Plus Group Properties?
Based on recent customer reviews, Plus Group Properties earns strong praise for its individual agents, who are repeatedly named and described as patient, available after hours, and genuinely invested in buyers and sellers. Agent Professionalism & Service Quality (4.5) is the clear standout. A recurring counter-theme is the rentals and accounts side, where deposit deductions, slow maintenance, and unanswered emails frustrate departing tenants.
What is Plus Group Properties's biggest strength?
Plus Group Properties's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Clients name agents such as Belinda de Beer, Sylvester Mabaso, Kotie de Bruin, Millicent Mahlase and Tshidi Songwane, describing patience with first-time buyers, availability outside working hours, and personal touches like housewarming gifts and help on moving day.
What are the most common complaints about Plus Group Properties?
The most common complaint about Plus Group Properties, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. Tenants report units handed over dirty or with broken windows and shower doors, a faulty stove and a leaking roof left for weeks or months, and sewage smells unresolved. Positive tenancy reviews exist but management follow through is inconsistent.
How does Plus Group Properties compare to other Estate Agents companies?
Plus Group Properties scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 2.9. Their strongest theme is Agent Quality (4.5); their weakest is Trust & Transparency (3.1). The top AI-rated Estate Agents business on Hellopeter is Eazi Real Estate (4.5). How is the AI Score calculated? →
Is Plus Group Properties trustworthy?
Plus Group Properties has a TrustIndex of 9.7 out of 10 on Hellopeter, based on 190 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 17 min. Hellopeter has tracked Plus Group Properties across 250 total reviews. How is the TrustIndex calculated? →
Recent reviews (190)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
The service was great, I mean they kept me updated throughout the bond process
The service was great, I mean they kept me updated throughout the bond process. Everything was smooth. It's with tears of joy to say today I got my home. Thank you so much.
1 reviews | Active since Oct 2026
The service was great, I mean they kept me updated throughout the bond process
The service was great, I mean they kept me updated throughout the bond process. Everything was smooth. It's with tears of joy to say today I got my home. Thank you so much.
1 reviews | Active since Oct 2026
I had such a wonderful experience working with Willem from plusgroup
I had such a wonderful experience working with Willem from plusgroup.The purchase for the home was definitely worth it,he is very calm,polite and expresses so much passion in his job and with his clients. I would definitely recommend.
1 reviews | Active since Oct 2026
I had such a wonderful experience working with Willem from plusgroup
I had such a wonderful experience working with Willem from plusgroup.The purchase for the home was definitely worth it,he is very calm,polite and expresses so much passion in his job and with his clients. I would definitely recommend.
1 reviews | Active since Oct 2026
Had the opportunity to work with an amazing agent Willem Naude excellent service and will recomme...
Had the opportunity to work with an amazing agent Willem Naude excellent service and will recommend to anyone looking to buy property
1 reviews | Active since Oct 2026
Had the opportunity to work with an amazing agent Willem Naude excellent service and will recomme...
Had the opportunity to work with an amazing agent Willem Naude excellent service and will recommend to anyone looking to buy property
1 reviews | Active since Jun 2025
Frustrated and disappointed.
It is with extreme sadness that I feel like I have to write this review. My experience with the Plus Group Properties has turned out not to be so pleasant. I rented a house from them, I now struggle to get my deposit back as I was told I would be receiving it after I went out of my way to assure that there would move tenants in after me as I was unable to continue my stay due to financial reasons. Although the exit inspection was successfull, I am now told there is alot of damage. I offered to get the "damage" fixed on the new tenants terms and now that I am asking and requesting for my deposit, I am being ignored and given excuses. The worst part is they know my situation, I have told them about my financial strain, yet they still decide to do this. Extremely frustrating and disappointed.
1 reviews | Active since Jun 2025
Frustrated and disappointed.
It is with extreme sadness that I feel like I have to write this review. My experience with the Plus Group Properties has turned out not to be so pleasant. I rented a house from them, I now struggle to get my deposit back as I was told I would be receiving it after I went out of my way to assure that there would move tenants in after me as I was unable to continue my stay due to financial reasons. Although the exit inspection was successfull, I am now told there is alot of damage. I offered to get the "damage" fixed on the new tenants terms and now that I am asking and requesting for my deposit, I am being ignored and given excuses. The worst part is they know my situation, I have told them about my financial strain, yet they still decide to do this. Extremely frustrating and disappointed.
1 reviews | Active since Feb 2020
Bad Service
I am writing to formally lodge a complaint regarding my account for Rocky Ridge Residential Estate ***. I previously requested, and communicated clearly, that all amounts relating to my unit and services be debited from my account on the 20th of each month. Despite this request, I have now received a notification stating that an amount of R2,083.37 is past due. I am extremely concerned about receiving past-due notifications when I have already made arrangements regarding the payment date. In particular, I am worried that this may negatively affect my credit record if the account is incorrectly treated as being in arrears. I sent an email on 30 September 2026 regarding this matter, but I have received no response. I have also attempted to contact your office telephonically, but my calls have not been answered. I subsequently left a message requesting that someone contact me, but nobody has returned my call. This level of communication is not acceptable, particularly when the matter concerns a tenant's account and potentially their credit standing. I therefore request that you urgently: Confirm that the 20th-of-the-month debit arrangement has been correctly captured on my account. Clarify why I am receiving past-due notifications.
1 reviews | Active since Feb 2020
Bad Service
I am writing to formally lodge a complaint regarding my account for Rocky Ridge Residential Estate ***. I previously requested, and communicated clearly, that all amounts relating to my unit and services be debited from my account on the 20th of each month. Despite this request, I have now received a notification stating that an amount of R2,083.37 is past due. I am extremely concerned about receiving past-due notifications when I have already made arrangements regarding the payment date. In particular, I am worried that this may negatively affect my credit record if the account is incorrectly treated as being in arrears. I sent an email on 30 September 2026 regarding this matter, but I have received no response. I have also attempted to contact your office telephonically, but my calls have not been answered. I subsequently left a message requesting that someone contact me, but nobody has returned my call. This level of communication is not acceptable, particularly when the matter concerns a tenant's account and potentially their credit standing. I therefore request that you urgently: Confirm that the 20th-of-the-month debit arrangement has been correctly captured on my account. Clarify why I am receiving past-due notifications.
1 reviews | Active since Sept 2026
Estate Agent that gives reliable information, very professional and knowledgeable in leasing; buy...
Estate Agent that gives reliable information, very professional and knowledgeable in leasing; buying and selling if properties
1 reviews | Active since Sept 2026
Estate Agent that gives reliable information, very professional and knowledgeable in leasing; buy...
Estate Agent that gives reliable information, very professional and knowledgeable in leasing; buying and selling if properties
1 reviews | Active since Sept 2026
Excellent service, Claire Omari was dedicated to find us a suitable tenant in the timing we gave her
Excellent service, Claire Omari was dedicated to find us a suitable tenant in the timing we gave her. We have the peace of mind knowing our property is in good hands
1 reviews | Active since Sept 2026
Excellent service, Claire Omari was dedicated to find us a suitable tenant in the timing we gave her
Excellent service, Claire Omari was dedicated to find us a suitable tenant in the timing we gave her. We have the peace of mind knowing our property is in good hands