Replied to 100% of negative reviews
Reply time on negative reviews: 219h 42m
Reply Time
294h 53m
NPS Score
-67
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 219h 42m
Oct '25 - Sep '26
Frequently Asked Questions About Pinnacle ICT
How is Pinnacle ICT rated on Hellopeter?
Hellopeter has tracked Pinnacle ICT across 90 reviews. Pinnacle ICT hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Pinnacle ICT? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Pinnacle is refusing to process my claim for insurance
Pinnacle is refusing to process my claim for insurance. They say my bank account was captured incorrectly.
1 reviews | Active since Aug 2026
Pinnacle is refusing to process my claim for insurance
Pinnacle is refusing to process my claim for insurance. They say my bank account was captured incorrectly.
1 reviews | Active since Jun 2022
Laptop repair
I wanted to take a moment to sincerely thank Nyeleti for the exceptional service she provided throughout my query. From the beginning, she was professional, patient, and empathetic, keeping me informed every step of the way. She took the time to listen to my concerns and ensured that my case was handled with care and respect. Although I did not receive my desired outcome, I appreciate the resolution that was offered and am satisfied with it for the time being. Nyeleti's willingness to assist, her clear communication, and her commitment to finding a workable solution made a difficult experience much easier. Thank you, Nyeleti, for your outstanding customer service. You are a true asset to your team, and I hope your dedication and hard work receive the recognition they deserve.
1 reviews | Active since Jun 2022
Laptop repair
I wanted to take a moment to sincerely thank Nyeleti for the exceptional service she provided throughout my query. From the beginning, she was professional, patient, and empathetic, keeping me informed every step of the way. She took the time to listen to my concerns and ensured that my case was handled with care and respect. Although I did not receive my desired outcome, I appreciate the resolution that was offered and am satisfied with it for the time being. Nyeleti's willingness to assist, her clear communication, and her commitment to finding a workable solution made a difficult experience much easier. Thank you, Nyeleti, for your outstanding customer service. You are a true asset to your team, and I hope your dedication and hard work receive the recognition they deserve.
1 reviews | Active since Feb 2026
Bad Customer service
Took my unit in on the 7th of January and haven't gotten word ever since, I keep calling and today I was left on hold for about 20 minutes just to get hung up on. Called again and I was told I'd be called back but they've been quiet ever since. The customer service is terrible and I'm growing impatient
1 reviews | Active since Feb 2026
Bad Customer service
Took my unit in on the 7th of January and haven't gotten word ever since, I keep calling and today I was left on hold for about 20 minutes just to get hung up on. Called again and I was told I'd be called back but they've been quiet ever since. The customer service is terrible and I'm growing impatient
1 reviews | Active since Jan 2017
Bad Service
I dropped my laptop for repair on the 05-01-26 the said they call me back, 19-01-26 yesterday I called the told me it was in for an assessment, they'll call me today before 13:00pm, today around 14:30 I called & I was put on hold ,now I want my laptop back ,they don't seem to care, please assist,job no 00060 ,I gave 5 last digits.
1 reviews | Active since Jan 2017
Bad Service
I dropped my laptop for repair on the 05-01-26 the said they call me back, 19-01-26 yesterday I called the told me it was in for an assessment, they'll call me today before 13:00pm, today around 14:30 I called & I was put on hold ,now I want my laptop back ,they don't seem to care, please assist,job no 00060 ,I gave 5 last digits.
1 reviews | Active since Apr 2016
I took my newlaptop which monitor did not work to Pinnacle (Makro)
I took my newlaptop which monitor did not work to Pinnacle (Makro). Issue occurred on the 25 Sep. Pinnacle says that I have to wait another 7-14 working days for them to pass credit to Makro eventhough it is broken. I cannot work
1 reviews | Active since Apr 2016
I took my newlaptop which monitor did not work to Pinnacle (Makro)
I took my newlaptop which monitor did not work to Pinnacle (Makro). Issue occurred on the 25 Sep. Pinnacle says that I have to wait another 7-14 working days for them to pass credit to Makro eventhough it is broken. I cannot work