Bad Service
I dropped my laptop for repair on the 05-01-26 the said they call me back, 19-01-26 yesterday I called the told me it was in for an assessment, they'll call me today before 13:00pm, today around 14:30 I called & I was put on hold ,now I want my laptop back ,they don't seem to care, please assist,job no 00060 ,I gave 5 last digits.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
20 Jan 2026, 14:55I have 20min holding,my airtime is wasted for nothing.
's update20 Jan 2026, 14:55
Reviewer Update
I have 20min holding,my airtime is wasted for nothing.
Pinnacle ICT's replyOfficial
09 Feb 2026, 13:00Good day Tshepiso
Thank you for bringing this matter to our attention. Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
Please advise if your query has been resolved and if you still need assistance.
The Pinnacle Complaints Team
Thank you for bringing this matter to our attention. Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
Please advise if your query has been resolved and if you still need assistance.
The Pinnacle Complaints Team
Pinnacle ICT's reply09 Feb 2026, 13:00
Official
Good day Tshepiso
Thank you for bringing this matter to our attention. Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
Please advise if your query has been resolved and if you still need assistance.
The Pinnacle Complaints Team
Thank you for bringing this matter to our attention. Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
Please advise if your query has been resolved and if you still need assistance.
The Pinnacle Complaints Team