TM
Tshepang M
1 reviews | Active since Feb 2026
02 Feb 2026, 13:49
Bad Customer service
Took my unit in on the 7th of January and haven't gotten word ever since, I keep calling and today I was left on hold for about 20 minutes just to get hung up on. Called again and I was told I'd be called back but they've been quiet ever since. The customer service is terrible and I'm growing impatient
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Pinnacle ICT's replyOfficial
09 Feb 2026, 13:02Godo day Tshepang
Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
I have escalated this to our service manager, and they will be in touch soon.
The Pinnacle Complaints Team
Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
I have escalated this to our service manager, and they will be in touch soon.
The Pinnacle Complaints Team
Pinnacle ICT's reply09 Feb 2026, 13:02
Official
Godo day Tshepang
Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
I have escalated this to our service manager, and they will be in touch soon.
The Pinnacle Complaints Team
Firstly, please accept our sincere apologies for the experience you have had to date. This is certainly not the level of service or communication we strive to provide at Pinnacle, and we fully understand your frustration given the circumstances.
I have escalated this to our service manager, and they will be in touch soon.
The Pinnacle Complaints Team