nR
nomb R
1 reviews | Active since Jan 2020
04 Feb 2020, 08:25
pick n pay newtown junction in johannseburg My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at al
pick n pay newtown junction in johannseburg My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at all.They did not assist.Iended up loosing R610.I did a money transfer send of R300 and added R10 .Then i bought R300 airtime they ended finishing without getting the resolution.The cashier did not want to do the money transfer.She was so rude and kept asking me irrelevant questions. When i got home i noticed that i had not received the sms with the pin confirming the deposit.Icalled the store.They said they are lookind for the manager i must hold.I was holding for more then10 min airtime got finished i called again i asked them to call me back they ignored me.I called 5 times.i eventually got the manager who was not even willing to call me back.I told him what happened.He was so mean and cruel to me He said the cashier do lots of money transfer he cant investigate.i gave him the exact time coz it was after 30 min he said theres nothing he can do for me i must call ***i called i was given *** they said its pick n pay headoffice and it was not and *** Nobody was willing to help.im so dissappointed .my son needed that money to go and fetch his identity docement to send it to college before its gets full.now his unable to because of incompetant Ian and Livhuwan.all this jhappened on theb 2020/01/21 till today we are february my son has not received that my money and nobody called to help me from pick n pay .im so dissapointed ,PICK N PAY NEWTOWN JUNCTION JHB does not care about their customers.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
04 Feb 2020, 12:14Good day Nombuso,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply04 Feb 2020, 12:14
Official
Good day Nombuso,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
nR
nomb R's updateReviewer Update
13 Feb 2020, 08:20A review of Pick 'n Pay
Written by: nomb R | 04 Feb 2020, 08:25
Written by: nomb R | 04 Feb 2020, 08:25
NRnomb R2 reviews | Active since Jan 2020Unhappy customer
04 Feb 2020, 08:25
pick n pay newtown junction in johannseburg My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at alpick n pay newtown junction in johannseburg
My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at all.They did not assist.Iended up loosing R610.I did a money transfer send of R300 and added R10 .Then i bought R300 airtime they ended finishing without getting the resolution.The cashier did not want to do the money transfer.She was so rude and kept asking me irrelevant questions.
When i got home i noticed that i had not received the sms with the pin confirming the deposit.Icalled the store.They said they are lookind for the manager i must hold.I was holding for more then10 min airtime got finished i called again i asked them to call me back they ignored me.I called 5 times.i eventually got the manager who was not even willing to call me back.I told him what happened.He was so mean and cruel to me
He said the cashier do lots of money transfer he cant investigate.i gave him the exact time coz it was after 30 min
he said theres nothing he can do for me i must call **********i called i was given ********** they said its pick n pay headoffice and it was not and ********** Nobody was willing to help.im so dissappointed
.my son needed that money to go and fetch his identity docement to send it to college before its gets full.now his unable to because of incompetant Ian and Livhuwan.all this jhappened on theb 2020/01/21 till today we are february my son has not received that my money and nobody called to help me from pick n pay .im so dissapointed ,PICK N PAY NEWTOWN JUNCTION JHB does not care about their customers.
Today being the 13/02/2020
I still have not received the apology from Pick n pay newtown junction in jhb and the explanation of why i did not receive the money same time.Mikateko from the store and Lorraine from the head office did call me and they promised to call me back but they have not , they failed just like the store manager IAN and LIVHUWAMI the cashier who caused me this problem .It still shows that pick n pay newtown junction jhb doesnt care about their customers and they are so incompetant.I yet received the poor customer service.
My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at all.They did not assist.Iended up loosing R610.I did a money transfer send of R300 and added R10 .Then i bought R300 airtime they ended finishing without getting the resolution.The cashier did not want to do the money transfer.She was so rude and kept asking me irrelevant questions.
When i got home i noticed that i had not received the sms with the pin confirming the deposit.Icalled the store.They said they are lookind for the manager i must hold.I was holding for more then10 min airtime got finished i called again i asked them to call me back they ignored me.I called 5 times.i eventually got the manager who was not even willing to call me back.I told him what happened.He was so mean and cruel to me
He said the cashier do lots of money transfer he cant investigate.i gave him the exact time coz it was after 30 min
he said theres nothing he can do for me i must call **********i called i was given ********** they said its pick n pay headoffice and it was not and ********** Nobody was willing to help.im so dissappointed
.my son needed that money to go and fetch his identity docement to send it to college before its gets full.now his unable to because of incompetant Ian and Livhuwan.all this jhappened on theb 2020/01/21 till today we are february my son has not received that my money and nobody called to help me from pick n pay .im so dissapointed ,PICK N PAY NEWTOWN JUNCTION JHB does not care about their customers.
Today being the 13/02/2020
I still have not received the apology from Pick n pay newtown junction in jhb and the explanation of why i did not receive the money same time.Mikateko from the store and Lorraine from the head office did call me and they promised to call me back but they have not , they failed just like the store manager IAN and LIVHUWAMI the cashier who caused me this problem .It still shows that pick n pay newtown junction jhb doesnt care about their customers and they are so incompetant.I yet received the poor customer service.
- Not having your phone calls returned by a company
- Being kept waiting for an unreasonable period of time on the telephone ,i was given different no that were not correct and i did not get any help.
- i was kept holding for so long and i kept asking the store manager ian pick n pay newtown juction he didnt call me
- Rude or unhelpful customer service staff , i had received from pick n pay cashier Livhuwani Silima
- Being given conflicting advice on the telephone
- Being incorrectly subject to extra charges, for example extra costs for late payment and i had to be buying airtime calling the incorrect no that they gave me .
nR
nomb R's update13 Feb 2020, 08:20
Reviewer Update
A review of Pick 'n Pay
Written by: nomb R | 04 Feb 2020, 08:25
Written by: nomb R | 04 Feb 2020, 08:25
NRnomb R2 reviews | Active since Jan 2020Unhappy customer
04 Feb 2020, 08:25
pick n pay newtown junction in johannseburg My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at alpick n pay newtown junction in johannseburg
My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at all.They did not assist.Iended up loosing R610.I did a money transfer send of R300 and added R10 .Then i bought R300 airtime they ended finishing without getting the resolution.The cashier did not want to do the money transfer.She was so rude and kept asking me irrelevant questions.
When i got home i noticed that i had not received the sms with the pin confirming the deposit.Icalled the store.They said they are lookind for the manager i must hold.I was holding for more then10 min airtime got finished i called again i asked them to call me back they ignored me.I called 5 times.i eventually got the manager who was not even willing to call me back.I told him what happened.He was so mean and cruel to me
He said the cashier do lots of money transfer he cant investigate.i gave him the exact time coz it was after 30 min
he said theres nothing he can do for me i must call **********i called i was given ********** they said its pick n pay headoffice and it was not and ********** Nobody was willing to help.im so dissappointed
.my son needed that money to go and fetch his identity docement to send it to college before its gets full.now his unable to because of incompetant Ian and Livhuwan.all this jhappened on theb 2020/01/21 till today we are february my son has not received that my money and nobody called to help me from pick n pay .im so dissapointed ,PICK N PAY NEWTOWN JUNCTION JHB does not care about their customers.
Today being the 13/02/2020
I still have not received the apology from Pick n pay newtown junction in jhb and the explanation of why i did not receive the money same time.Mikateko from the store and Lorraine from the head office did call me and they promised to call me back but they have not , they failed just like the store manager IAN and LIVHUWAMI the cashier who caused me this problem .It still shows that pick n pay newtown junction jhb doesnt care about their customers and they are so incompetant.I yet received the poor customer service.
My name is Nombuso Radebe I had received a disgusting service from the store manager Ian and the cashier Livhuwani Silima.They were so rude ,unprofessional and cruel to me and they did not want to work at all.They did not assist.Iended up loosing R610.I did a money transfer send of R300 and added R10 .Then i bought R300 airtime they ended finishing without getting the resolution.The cashier did not want to do the money transfer.She was so rude and kept asking me irrelevant questions.
When i got home i noticed that i had not received the sms with the pin confirming the deposit.Icalled the store.They said they are lookind for the manager i must hold.I was holding for more then10 min airtime got finished i called again i asked them to call me back they ignored me.I called 5 times.i eventually got the manager who was not even willing to call me back.I told him what happened.He was so mean and cruel to me
He said the cashier do lots of money transfer he cant investigate.i gave him the exact time coz it was after 30 min
he said theres nothing he can do for me i must call **********i called i was given ********** they said its pick n pay headoffice and it was not and ********** Nobody was willing to help.im so dissappointed
.my son needed that money to go and fetch his identity docement to send it to college before its gets full.now his unable to because of incompetant Ian and Livhuwan.all this jhappened on theb 2020/01/21 till today we are february my son has not received that my money and nobody called to help me from pick n pay .im so dissapointed ,PICK N PAY NEWTOWN JUNCTION JHB does not care about their customers.
Today being the 13/02/2020
I still have not received the apology from Pick n pay newtown junction in jhb and the explanation of why i did not receive the money same time.Mikateko from the store and Lorraine from the head office did call me and they promised to call me back but they have not , they failed just like the store manager IAN and LIVHUWAMI the cashier who caused me this problem .It still shows that pick n pay newtown junction jhb doesnt care about their customers and they are so incompetant.I yet received the poor customer service.
- Not having your phone calls returned by a company
- Being kept waiting for an unreasonable period of time on the telephone ,i was given different no that were not correct and i did not get any help.
- i was kept holding for so long and i kept asking the store manager ian pick n pay newtown juction he didnt call me
- Rude or unhelpful customer service staff , i had received from pick n pay cashier Livhuwani Silima
- Being given conflicting advice on the telephone
- Being incorrectly subject to extra charges, for example extra costs for late payment and i had to be buying airtime calling the incorrect no that they gave me .