Replied to 67% of negative reviews
Reply time on negative reviews: 1907h 14m
Reply Time
1907h 14m
NPS Score
-100
Recommended: Unlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 1907h 14m
Dec '25 - Nov '26
Frequently Asked Questions About Bid Air Cargo
How is Bid Air Cargo rated on Hellopeter?
Hellopeter has tracked Bid Air Cargo across 45 reviews. Bid Air Cargo hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bid Air Cargo? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2011
Bad customer service
I am extremely disappointed with the lack of professionalism displayed by the team at Lanseria. In particular, Tshepo's conduct has been unacceptable and has fallen far below the standard of customer service one would reasonably expect. His manner of handling the situation was unprofessional, and the lack of proper communication and courtesy made the experience unnecessarily frustrating. Customers deserve to be treated with respect and to receive clear, professional assistance. I believe this matter should be taken seriously, and I would appreciate it being addressed appropriately to ensure that other customers do not have a similar experience.
1 reviews | Active since Mar 2011
Bad customer service
I am extremely disappointed with the lack of professionalism displayed by the team at Lanseria. In particular, Tshepo's conduct has been unacceptable and has fallen far below the standard of customer service one would reasonably expect. His manner of handling the situation was unprofessional, and the lack of proper communication and courtesy made the experience unnecessarily frustrating. Customers deserve to be treated with respect and to receive clear, professional assistance. I believe this matter should be taken seriously, and I would appreciate it being addressed appropriately to ensure that other customers do not have a similar experience.
1 reviews | Active since Jul 2024
Appreciation Message
Despite the not so good customer service received at the airport, Naledi was able to make our experience incredible. I hope you continue assisting people with kindness and passion. Naledi experienced systems issues while assisting us but she went above and beyond to ease my ****orker's mind who was spiraling due to loss of time and incompetence in some of other airport employees. Thank you Naledi, you are amazing.
1 reviews | Active since Jul 2024
Appreciation Message
Despite the not so good customer service received at the airport, Naledi was able to make our experience incredible. I hope you continue assisting people with kindness and passion. Naledi experienced systems issues while assisting us but she went above and beyond to ease my ****orker's mind who was spiraling due to loss of time and incompetence in some of other airport employees. Thank you Naledi, you are amazing.
1 reviews | Active since Sept 2023
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
1 reviews | Active since Sept 2023
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
1 reviews | Active since Oct 2019
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
1 reviews | Active since Oct 2019
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.