1 reviews | Active since Oct 2019
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
Thank you for your feedback — we appreciate you sharing your experience and understand your frustration, especially as someone who flies with your pet regularly.
We're sorry that your experience didn't meet your expectations. We'd like to address the points you've raised, as we believe there may be some aspects of our service that weren't fully experienced or communicated on the day.
We understand that the separate location and parking may feel like extra steps, but these are in place to prioritise your pet's comfort and safety in a purpose-built environment.
Regarding the wait time you experienced — we apologise for that and would love the opportunity to look into what caused the delay. That's not the standard we aim for.
We'd welcome the chance to make your next experience a better one. Please feel free to reach out to us at *** so we can assist you directly.
Kind regards,
PetLounge Team
BidAir Cargo
Thank you for your feedback — we appreciate you sharing your experience and understand your frustration, especially as someone who flies with your pet regularly.
We're sorry that your experience didn't meet your expectations. We'd like to address the points you've raised, as we believe there may be some aspects of our service that weren't fully experienced or communicated on the day.
We understand that the separate location and parking may feel like extra steps, but these are in place to prioritise your pet's comfort and safety in a purpose-built environment.
Regarding the wait time you experienced — we apologise for that and would love the opportunity to look into what caused the delay. That's not the standard we aim for.
We'd welcome the chance to make your next experience a better one. Please feel free to reach out to us at *** so we can assist you directly.
Kind regards,
PetLounge Team
BidAir Cargo