Based on recent customer reviews, Paystack is valued for its developer friendly APIs, wide payment methods and fast settlement when accounts run smoothly, with named agents such as Damilola, Grace and Michael praised for clear, prompt help. However, most feedback centres on lengthy activation and compliance reviews, repeated and shifting document requests, and payouts held for weeks with little explanation. South African merchants report unanswered emails, no working phone line and stalled disputes or refunds, while shoppers describe difficulty recovering money from merchants processed through the platform.
Replied to 73% of negative reviews
Reply time on negative reviews: 146h 8m
TrustIndex
3.7
Ranking
#88
in Financial Services
Reply Time
134h 17m
NPS Score
-67
Recommended: Unlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 146h 8m
Nov '25 - Oct '26
Frequently Asked Questions About Paystack
What do customers say about Paystack?
Based on recent customer reviews, Paystack is valued for its developer friendly APIs, wide payment methods and fast settlement when accounts run smoothly, with named agents such as Damilola, Grace and Michael praised for clear, prompt help. However, most feedback centres on lengthy activation and compliance reviews, repeated and shifting document requests, and payouts held for weeks with little explanation. South African merchants report unanswered emails, no working phone line and stalled disputes or refunds, while shoppers describe difficulty recovering money from merchants processed through the platform.
Is Paystack trustworthy?
Paystack has a TrustIndex of 3.7 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 146 hours 8 min. Hellopeter has tracked Paystack across 144 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
Helpful, efficient, and versatile platform.
An excellent team, helpful support, plentiful features and capabilities (a very versatile payments and financial services platform). They've helped me lots in setting up my first business.
1 reviews | Active since May 2025
Helpful, efficient, and versatile platform.
An excellent team, helpful support, plentiful features and capabilities (a very versatile payments and financial services platform). They've helped me lots in setting up my first business.
1 reviews | Active since Oct 2026
Excellent support from Anna and the Paystack team
★★★★★ Excellent support from Anna and the Paystack team I lost access to the email linked to my ConnecMe Marketplace account and could not log in. Anna and the Paystack team guided me patiently through the identity-verification process and updated my login email. I can now access my account and have verified my supplier subaccounts. Thank you for the clear communication, patience and assistance in resolving this issue.
1 reviews | Active since Oct 2026
Excellent support from Anna and the Paystack team
★★★★★ Excellent support from Anna and the Paystack team I lost access to the email linked to my ConnecMe Marketplace account and could not log in. Anna and the Paystack team guided me patiently through the identity-verification process and updated my login email. I can now access my account and have verified my supplier subaccounts. Thank you for the clear communication, patience and assistance in resolving this issue.
1 reviews | Active since Oct 2026
Great service
They have awesome customer service. Querries are handled quick and efficiently
1 reviews | Active since Oct 2026
Great service
They have awesome customer service. Querries are handled quick and efficiently
1 reviews | Active since Oct 2023
No Support Feedback
I opened an account with Paystack to process payments on my website a year ago with no hassles - I chose them cause of their easy api and good documentation - being a developer and writing it myself I would have recommended them - I then launched a second website this year and requested another account - beginning of September - after a few days they rep**** that I needed to submit additional documentation - which I promptly did - since then I have been following up bi-weekly and no response - not a single email - I also emailed their review and support email addresses but I guess their AI had now classified me as a spammer. It's now been 5 weeks, I've given up
1 reviews | Active since Oct 2023
No Support Feedback
I opened an account with Paystack to process payments on my website a year ago with no hassles - I chose them cause of their easy api and good documentation - being a developer and writing it myself I would have recommended them - I then launched a second website this year and requested another account - beginning of September - after a few days they rep**** that I needed to submit additional documentation - which I promptly did - since then I have been following up bi-weekly and no response - not a single email - I also emailed their review and support email addresses but I guess their AI had now classified me as a spammer. It's now been 5 weeks, I've given up
1 reviews | Active since Oct 2026
Excellent, user-friendly, great support.
Paystack support is fantastic and their portal is very user friendly. Plugins and functionality are top class. Grace has been for efficient in assisting me which I highly value. Thank you Paystack, mostly thank you Grace!
1 reviews | Active since Oct 2026
Excellent, user-friendly, great support.
Paystack support is fantastic and their portal is very user friendly. Plugins and functionality are top class. Grace has been for efficient in assisting me which I highly value. Thank you Paystack, mostly thank you Grace!
1 reviews | Active since Apr 2026
Extremely disappointed with Paystack's lack of support and communication
I am extremely disappointed with the lack of communication and support I have received from Paystack. I have a Paystack account and am currently not receiving my payouts. My bank account shows as "In Review", while the payout transaction continues to show as "Pending." Naturally, I contacted Paystack to find out what is happening and to resolve the issue. About a week before 21 September, I submitted a query through the contact form on Paystack's website, specifically asking them to contact me regarding the issue. I received no response. On 21 September, I sent an email to their support team. I followed up again on 23 September, initially assuming that perhaps they were experiencing a backlog. It is now 2 October, and I have still received no response whatsoever — not even a ticket number or acknowledgement that my query is being investigated. I also provided documentation in my email proving that the bank account in question is in fact my business account. Despite providing the requested information, I have received absolutely no feedback. This is extremely concerning. How are businesses expected to confidently use Paystack as a payment method for their clients if payments can be accepted but the business cannot receive its payouts, and there is no one available to assist when something goes wrong? What is particularly frustrating is that I have not even been given the opportunity to understand what the issue is or what additional information may be required. I have simply been left without any communication. I am genuinely disappointed because I previously considered Paystack a good service provider and recommended Paystack to my own clients as a website designer and developer. Unfortunately, this experience has completely changed my view. As a service provider, I cannot recommend a payment platform to my clients if I cannot trust that they will receive proper support when there is an issue. If I recommend a platform and my client subsequently experiences the same level of service, it ultimately reflects poorly on my own business as well. I sincerely hope Paystack takes this complaint seriously and gets back to me with an explanation and resolution. At this point, the lack of communication is just as concerning as the payout issue itself.
1 reviews | Active since Apr 2026
Extremely disappointed with Paystack's lack of support and communication
I am extremely disappointed with the lack of communication and support I have received from Paystack. I have a Paystack account and am currently not receiving my payouts. My bank account shows as "In Review", while the payout transaction continues to show as "Pending." Naturally, I contacted Paystack to find out what is happening and to resolve the issue. About a week before 21 September, I submitted a query through the contact form on Paystack's website, specifically asking them to contact me regarding the issue. I received no response. On 21 September, I sent an email to their support team. I followed up again on 23 September, initially assuming that perhaps they were experiencing a backlog. It is now 2 October, and I have still received no response whatsoever — not even a ticket number or acknowledgement that my query is being investigated. I also provided documentation in my email proving that the bank account in question is in fact my business account. Despite providing the requested information, I have received absolutely no feedback. This is extremely concerning. How are businesses expected to confidently use Paystack as a payment method for their clients if payments can be accepted but the business cannot receive its payouts, and there is no one available to assist when something goes wrong? What is particularly frustrating is that I have not even been given the opportunity to understand what the issue is or what additional information may be required. I have simply been left without any communication. I am genuinely disappointed because I previously considered Paystack a good service provider and recommended Paystack to my own clients as a website designer and developer. Unfortunately, this experience has completely changed my view. As a service provider, I cannot recommend a payment platform to my clients if I cannot trust that they will receive proper support when there is an issue. If I recommend a platform and my client subsequently experiences the same level of service, it ultimately reflects poorly on my own business as well. I sincerely hope Paystack takes this complaint seriously and gets back to me with an explanation and resolution. At this point, the lack of communication is just as concerning as the payout issue itself.
1 reviews | Active since Sept 2016
So far, so good!
So far, so good. Support is good; responsive and helpful. Review process takes a tad long, but I can imagine they have a queue of accounts to review. People complaining about documents probably don't have their documents in place. Mine had zero issues. A client of mine uses Paystack seamlessly, so it was a no brainer for me. I only gave 4 stars because I just got started. I'll be back to update when my bookings start coming in.
1 reviews | Active since Sept 2016
So far, so good!
So far, so good. Support is good; responsive and helpful. Review process takes a tad long, but I can imagine they have a queue of accounts to review. People complaining about documents probably don't have their documents in place. Mine had zero issues. A client of mine uses Paystack seamlessly, so it was a no brainer for me. I only gave 4 stars because I just got started. I'll be back to update when my bookings start coming in.
1 reviews | Active since Sept 2026
Awful- Keep your Funds and keep tagging you along.
My money is being held for over 2 weeks and instead of all the questions being asked in one go, it's being dripped out one at time, which is inexcusable. I have had a Stripe account for 7 years and a Paypal account for over a decade and a Payfast account since 2018 and never have I ever had to deal with this. This is hands down the worst payment processor I have ever used.
1 reviews | Active since Sept 2026
Awful- Keep your Funds and keep tagging you along.
My money is being held for over 2 weeks and instead of all the questions being asked in one go, it's being dripped out one at time, which is inexcusable. I have had a Stripe account for 7 years and a Paypal account for over a decade and a Payfast account since 2018 and never have I ever had to deal with this. This is hands down the worst payment processor I have ever used.