Extremely disappointed with Paystack's lack of support and communication

I am extremely disappointed with the lack of communication and support I have received from Paystack.

I have a Paystack account and am currently not receiving my payouts. My bank account shows as "In Review", while the payout transaction continues to show as "Pending." Naturally, I contacted Paystack to find out what is happening and to resolve the issue.

About a week before 21 September, I submitted a query through the contact form on Paystack's website, specifically asking them to contact me regarding the issue. I received no response.

On 21 September, I sent an email to their support team. I followed up again on 23 September, initially assuming that perhaps they were experiencing a backlog. It is now 2 October, and I have still received no response whatsoever — not even a ticket number or acknowledgement that my query is being investigated.

I also provided documentation in my email proving that the bank account in question is in fact my business account. Despite providing the requested information, I have received absolutely no feedback.

This is extremely concerning. How are businesses expected to confidently use Paystack as a payment method for their clients if payments can be accepted but the business cannot receive its payouts, and there is no one available to assist when something goes wrong?

What is particularly frustrating is that I have not even been given the opportunity to understand what the issue is or what additional information may be required. I have simply been left without any communication.

I am genuinely disappointed because I previously considered Paystack a good service provider and recommended Paystack to my own clients as a website designer and developer. Unfortunately, this experience has completely changed my view.

As a service provider, I cannot recommend a payment platform to my clients if I cannot trust that they will receive proper support when there is an issue. If I recommend a platform and my client subsequently experiences the same level of service, it ultimately reflects poorly on my own business as well.

I sincerely hope Paystack takes this complaint seriously and gets back to me with an explanation and resolution. At this point, the lack of communication is just as concerning as the payout issue itself.