Based on recent customer reviews, Oxbridge Academy receives sharply divided feedback. Many distance-learning students describe unanswered emails, long waits for results, certificates and refunds, and persistent payment reminders that arrive faster than any academic support. Frustration centres on SACAI examination problems, exam venue confusion, late study material and the transition to Waterfall Business School. Balancing this, individual staff members such as Carla Solomon, Nicolette, Monique and Logan earn warm praise for patience and genuine follow-through, and graduation ceremonies are remembered fondly. Administrative consistency and proactive communication remain the clearest improvement areas.
Replied to 92% of negative reviews
Reply time on negative reviews: 19h 48m
TrustIndex
4.2
Ranking
#11
in Colleges & Universities
Reply Time
21h 6m
NPS Score
-60
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 19h 48m
Nov '25 - Oct '26
Frequently Asked Questions About Oxbridge Academy
What do customers say about Oxbridge Academy?
Based on recent customer reviews, Oxbridge Academy receives sharply divided feedback. Many distance-learning students describe unanswered emails, long waits for results, certificates and refunds, and persistent payment reminders that arrive faster than any academic support. Frustration centres on SACAI examination problems, exam venue confusion, late study material and the transition to Waterfall Business School. Balancing this, individual staff members such as Carla Solomon, Nicolette, Monique and Logan earn warm praise for patience and genuine follow-through, and graduation ceremonies are remembered fondly. Administrative consistency and proactive communication remain the clearest improvement areas.
Is Oxbridge Academy trustworthy?
Oxbridge Academy has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 19 hours 48 min. Hellopeter has tracked Oxbridge Academy across 375 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
My Experience with Waterfall School of Business / Oxbridge Academy
My Experience with Waterfall School of Business / Oxbridge Academy • I paid my fees in full in 2023. • Before payment, I received frequent reminders about outstanding fees. • After paying in full, the communication and support became extremely difficult. • I have been waiting for an external examination/assessment to be arranged so that I can complete my qualification. • I have repeatedly followed up by *** but have not received a satisfactory resolution. • Years later, my qualification is still unresolved, despite my efforts to complete the outstanding requirements. • I even escalated the matter to the Council on Higher Education, which advised me to obtain a formal response directly from the institution. • This situation has affected my career opportunities and caused unnecessary frustration. Based on my experience, I would not recommend enrolling with them without thoroughly investigating their assessment, examination and qualification-completion processes first.
1 reviews | Active since Oct 2026
My Experience with Waterfall School of Business / Oxbridge Academy
My Experience with Waterfall School of Business / Oxbridge Academy • I paid my fees in full in 2023. • Before payment, I received frequent reminders about outstanding fees. • After paying in full, the communication and support became extremely difficult. • I have been waiting for an external examination/assessment to be arranged so that I can complete my qualification. • I have repeatedly followed up by *** but have not received a satisfactory resolution. • Years later, my qualification is still unresolved, despite my efforts to complete the outstanding requirements. • I even escalated the matter to the Council on Higher Education, which advised me to obtain a formal response directly from the institution. • This situation has affected my career opportunities and caused unnecessary frustration. Based on my experience, I would not recommend enrolling with them without thoroughly investigating their assessment, examination and qualification-completion processes first.
1 reviews | Active since Sept 2026
My Fiancee registered with this institution, the tutors were not available to assist with her matric studies even though it was stated otherwise
My Fiancee registered with this institution, the tutors were not available to assist with her matric studies even though it was stated otherwise. After writing she did not get her results and the institution failed to handle her case and follow up with SACAI as promised, until today they have been making false promises it's been 3 years now we waiting for assistance.
1 reviews | Active since Sept 2026
My Fiancee registered with this institution, the tutors were not available to assist with her matric studies even though it was stated otherwise
My Fiancee registered with this institution, the tutors were not available to assist with her matric studies even though it was stated otherwise. After writing she did not get her results and the institution failed to handle her case and follow up with SACAI as promised, until today they have been making false promises it's been 3 years now we waiting for assistance.
1 reviews | Active since Feb 2020
Exam registration assistance
I would like to sincerely thank Monique De Bula for the incredible assistance and support she provided throughout my exam registration process. After a very stressful situation where I was unsure whether I would be able to register in time, Monique was patient, professional and genuinely committed to helping me. She kept me informed, listened to my concerns and went above and beyond to assist me. Thank you, Monique, for your kindness, understanding and dedication. Your assistance made a very stressful situation so much easier, and I am truly grateful. Oxbridge Academy is fortunate to have staff members who genuinely care about their students. Thank you for making me feel heard and supported! ❤️
1 reviews | Active since Feb 2020
Exam registration assistance
I would like to sincerely thank Monique De Bula for the incredible assistance and support she provided throughout my exam registration process. After a very stressful situation where I was unsure whether I would be able to register in time, Monique was patient, professional and genuinely committed to helping me. She kept me informed, listened to my concerns and went above and beyond to assist me. Thank you, Monique, for your kindness, understanding and dedication. Your assistance made a very stressful situation so much easier, and I am truly grateful. Oxbridge Academy is fortunate to have staff members who genuinely care about their students. Thank you for making me feel heard and supported! ❤️
1 reviews | Active since Mar 2023
Oxbridge - Extremely Poor Customer Service Regarding a Simple Refund
I am extremely disappointed with the way Oxbridge has handled my refund request. My son is enrolled in an online course with Oxbridge. I accidentally overpaid my account by R3,000, paying R1,500 extra over two separate months. As soon as I realized the mistake, I contacted Oxbridge to request a refund. On 24 June, I submitted everything they requested, including: Both proof of payments (POPs) A copy of my ID Proof of my bank account I was informed that the refund process would take 21 working days. Since then, I have phoned almost 10 times and sent numerous emails trying to find out what is happening. Every single time I receive the same response: "We are waiting for the Finance Department." No one can tell me: when my refund will be processed, why there is such a delay, or who is actually handling my case. What is most frustrating is the complete lack of communication. I have had to chase Oxbridge for updates every step of the way. They never contact me proactively, and many of my emails are simply ignored. This is money that belongs to me. I am not asking for a favour I am asking for my own money to be returned after following every instruction they gave me. I hope someone from Oxbridge's management will see this review, investigate why a straightforward refund has taken so long, and finally resolve this matter. At this stage, I am left feeling that customers are simply ignored once they have paid.
1 reviews | Active since Mar 2023
Oxbridge - Extremely Poor Customer Service Regarding a Simple Refund
I am extremely disappointed with the way Oxbridge has handled my refund request. My son is enrolled in an online course with Oxbridge. I accidentally overpaid my account by R3,000, paying R1,500 extra over two separate months. As soon as I realized the mistake, I contacted Oxbridge to request a refund. On 24 June, I submitted everything they requested, including: Both proof of payments (POPs) A copy of my ID Proof of my bank account I was informed that the refund process would take 21 working days. Since then, I have phoned almost 10 times and sent numerous emails trying to find out what is happening. Every single time I receive the same response: "We are waiting for the Finance Department." No one can tell me: when my refund will be processed, why there is such a delay, or who is actually handling my case. What is most frustrating is the complete lack of communication. I have had to chase Oxbridge for updates every step of the way. They never contact me proactively, and many of my emails are simply ignored. This is money that belongs to me. I am not asking for a favour I am asking for my own money to be returned after following every instruction they gave me. I hope someone from Oxbridge's management will see this review, investigate why a straightforward refund has taken so long, and finally resolve this matter. At this stage, I am left feeling that customers are simply ignored once they have paid.
1 reviews | Active since Jul 2026
Inquiry
Iam greatest saddened by Waterfall business school that bought Oxbridge,Firstly as students at the time we were never told anything now l app**** for my Diploma through Oxbridge Academy ,now Waterfall Business school is advising me to contact the DHET my self .Secondly l asked Waterfall Businees school for a Letter of Completion for my course whilst l await for the Diploma.They are telling me they have to escalate my request to a relevant department. This thing of them ,of when you write asking about my rightful right of following my complaint of my missing Diploma,they say the matter has been resolved,Resolved how ,by reading my letter and throwing me to the dogs . I paid for this qualification. Please issue my Diploma or at least offer me a Letter confirming Completion ASAP. Student number ***0.
1 reviews | Active since Jul 2026
Inquiry
Iam greatest saddened by Waterfall business school that bought Oxbridge,Firstly as students at the time we were never told anything now l app**** for my Diploma through Oxbridge Academy ,now Waterfall Business school is advising me to contact the DHET my self .Secondly l asked Waterfall Businees school for a Letter of Completion for my course whilst l await for the Diploma.They are telling me they have to escalate my request to a relevant department. This thing of them ,of when you write asking about my rightful right of following my complaint of my missing Diploma,they say the matter has been resolved,Resolved how ,by reading my letter and throwing me to the dogs . I paid for this qualification. Please issue my Diploma or at least offer me a Letter confirming Completion ASAP. Student number ***0.
1 reviews | Active since Jan 2021
No student support
No student support. My son has tried to contact them since February for some advice. The keep him on hold until he's airtime runs out. But every month end they find the time to call my husband for payment. My husband has told them a number of times to get into contact with my son. Still no help. I will not recommend them to anyone. They're not interested in helping students.
1 reviews | Active since Jan 2021
No student support
No student support. My son has tried to contact them since February for some advice. The keep him on hold until he's airtime runs out. But every month end they find the time to call my husband for payment. My husband has told them a number of times to get into contact with my son. Still no help. I will not recommend them to anyone. They're not interested in helping students.
1 reviews | Active since Jun 2026
Resolved Inquiry
My overall experience with the college has had its challenges, particularly regarding communication and delays in receiving assistance. However, I would like to specifically recognize Carla Solomons for her exceptional customer service. Carla was professional, friendly, and highly efficient. She took the time to understand my concerns, provided prompt feedback, and assisted me in resolving my issues quickly. Her responsiveness and willingness to help made a significant difference to my experience.
1 reviews | Active since Jun 2026
Resolved Inquiry
My overall experience with the college has had its challenges, particularly regarding communication and delays in receiving assistance. However, I would like to specifically recognize Carla Solomons for her exceptional customer service. Carla was professional, friendly, and highly efficient. She took the time to understand my concerns, provided prompt feedback, and assisted me in resolving my issues quickly. Her responsiveness and willingness to help made a significant difference to my experience.
1 reviews | Active since Sept 2024
Oxbridge Academy/Waterfall School of Business refusal for refund of course already paid for .
Once again laying a complaint regarding Oxbridge's subpar services and constant excuses. I thought things would be different this year after the 3 years of stressful back and forth between them and SACAI for my GETC course. This year I was sent delayed results directly affecting me to register for matric through the DBE/WCED . And I have already paid for the matric course in full and now I am struggling to be issued a refund. I made it clear that I will not be writing the adult matric course through Oxbridge/SACAI due to the painfull experience of the GETC course and made it clear that I will write it through the DBE/WCED and Lenette Daniel, their registrar sent me forms, promising to get me into the system , saying that I was registered but when I called the WCED they could not find me in the system. I then sent an email as well as completed application forms saying that I want nothing to do with Oxbridge anymore due to all the excuses and lies and I will not be writing or registering through them for matric and that I will do it myself next year and I can no longer register now as the deadline has passed. Something that would not have happened if they simply sent my results on time. I now just want my refund and be done with them but now again I am struggling to get my money back despite being in contact with Lenette for weeks ,its simply the same dilemma with diffrent excuses. My parents went into debt for these courses and we always paid the monthly installments and the matric course has been paid in full. So we've paid for services that I have not even received as they have failed in every way regarding the matric course. What a horrible,horrible way to mess with someone's aspirations in life and their future. Most painful and psychologically affecting experience of my life. Demanding thousands for remarks and rewrites but offering very little assistance and support. I would give zero stars if the review allowed it.
1 reviews | Active since Sept 2024
Oxbridge Academy/Waterfall School of Business refusal for refund of course already paid for .
Once again laying a complaint regarding Oxbridge's subpar services and constant excuses. I thought things would be different this year after the 3 years of stressful back and forth between them and SACAI for my GETC course. This year I was sent delayed results directly affecting me to register for matric through the DBE/WCED . And I have already paid for the matric course in full and now I am struggling to be issued a refund. I made it clear that I will not be writing the adult matric course through Oxbridge/SACAI due to the painfull experience of the GETC course and made it clear that I will write it through the DBE/WCED and Lenette Daniel, their registrar sent me forms, promising to get me into the system , saying that I was registered but when I called the WCED they could not find me in the system. I then sent an email as well as completed application forms saying that I want nothing to do with Oxbridge anymore due to all the excuses and lies and I will not be writing or registering through them for matric and that I will do it myself next year and I can no longer register now as the deadline has passed. Something that would not have happened if they simply sent my results on time. I now just want my refund and be done with them but now again I am struggling to get my money back despite being in contact with Lenette for weeks ,its simply the same dilemma with diffrent excuses. My parents went into debt for these courses and we always paid the monthly installments and the matric course has been paid in full. So we've paid for services that I have not even received as they have failed in every way regarding the matric course. What a horrible,horrible way to mess with someone's aspirations in life and their future. Most painful and psychologically affecting experience of my life. Demanding thousands for remarks and rewrites but offering very little assistance and support. I would give zero stars if the review allowed it.