Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OUTsurance is described as an insurer that consistently delivers on its service promises. Customers repeatedly praise near-instant callbacks, named consultants who explain cover in plain language, and claims that settle in days rather than weeks. Friction appears almost entirely around annual premium increases, excess amounts, and follow-through on quote comparison rewards.
Top Strengths:
- •Agent Quality & Customer Care: Agent Quality (4.4) is the standout theme. Customers name individual consultants by first and surname, describing them as patient, knowledgeable and warm. A recurring theme is agents adjusting cover to suit tight budgets, particularly for pensioners and the recently bereaved.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 5m
TrustIndex
10
Perfect Score
Ranking
#1
in Car Insurance
Reply Time
1h 7m
NPS Score
82
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 5m
Nov '25 - Oct '26
Frequently Asked Questions About OUTsurance
What do customers say about OUTsurance?
Based on recent customer reviews, OUTsurance is described as an insurer that consistently delivers on its service promises. Customers repeatedly praise near-instant callbacks, named consultants who explain cover in plain language, and claims that settle in days rather than weeks. Friction appears almost entirely around annual premium increases, excess amounts, and follow-through on quote comparison rewards.
What is OUTsurance's biggest strength?
OUTsurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (4.4) is the standout theme. Customers name individual consultants by first and surname, describing them as patient, knowledgeable and warm. A recurring theme is agents adjusting cover to suit tight budgets, particularly for pensioners and the recently bereaved.
What are the most common complaints about OUTsurance?
The most common complaint about OUTsurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Repair Quality (3.9) is generally strong for geysers, towing and windscreens, but a recurring concern is panel beaters and suppliers changing scope or sourcing parts without informing the customer, plus long waits for assessments and back-ordered parts.
How does OUTsurance compare to other Car Insurance companies?
OUTsurance scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.5); their weakest is Communication (4). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is OUTsurance trustworthy?
OUTsurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 26,603 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 5 min. Hellopeter has tracked OUTsurance across 72,229 total reviews. How is the TrustIndex calculated? →
Recent reviews (26,603)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2016
Unfair excess charged on inferior geyser installed
Ref number ***. Earlier this year it took Outsurance 4 months to resolve an alarm system claim. It was taken seriously after logging it on hellopeter. I'm in the same position once again. I had a Kwikot geyser and about 3 years into the warranty it was replaced by Outsurance with an Ariston geyser. 2 years later the Ariston geyser started leaking. I was told 5 years passed and I need to pay the excess. I was not happy about this but the Outsurance broker assured me that I should pay the access and then resolve it. It's been 4 weeks with little to no response. Under the CPA, goods supp**** by a service provider must be durable, quality-fit, and free of defects—installing a low-quality replacement that bursts after only 2 years violates basic consumer protection rights. TCF principles require insurers and their contractors to provide quality work and fair outcomes. Charging an excess to replace a poor-quality geyser selected and installed by Outsurance own contractor unfairly penalises me for the contractor's bad product choice. I want to understand why did Outsurance not identify that the geyser was replaced with an Ariston 2 years ago and not a Kwikot? I also want to understand why 2 years into the warranty the Ariston geyser started leaking? I would appreciate a prompt response with my excess fully refunded.
1 reviews | Active since Nov 2016
Unfair excess charged on inferior geyser installed
Ref number ***. Earlier this year it took Outsurance 4 months to resolve an alarm system claim. It was taken seriously after logging it on hellopeter. I'm in the same position once again. I had a Kwikot geyser and about 3 years into the warranty it was replaced by Outsurance with an Ariston geyser. 2 years later the Ariston geyser started leaking. I was told 5 years passed and I need to pay the excess. I was not happy about this but the Outsurance broker assured me that I should pay the access and then resolve it. It's been 4 weeks with little to no response. Under the CPA, goods supp**** by a service provider must be durable, quality-fit, and free of defects—installing a low-quality replacement that bursts after only 2 years violates basic consumer protection rights. TCF principles require insurers and their contractors to provide quality work and fair outcomes. Charging an excess to replace a poor-quality geyser selected and installed by Outsurance own contractor unfairly penalises me for the contractor's bad product choice. I want to understand why did Outsurance not identify that the geyser was replaced with an Ariston 2 years ago and not a Kwikot? I also want to understand why 2 years into the warranty the Ariston geyser started leaking? I would appreciate a prompt response with my excess fully refunded.
1 reviews | Active since Oct 2026
No waiting - paid in full at once
******s broke a glass door in our holiday house. Within the week of reporting the damage we were paid out in full to he able to replace the glass. They were super efficient and there was no quibbling about anything. Such a pleasure to deal with insurers who treat their clients with care and respect
1 reviews | Active since Oct 2026
No waiting - paid in full at once
******s broke a glass door in our holiday house. Within the week of reporting the damage we were paid out in full to he able to replace the glass. They were super efficient and there was no quibbling about anything. Such a pleasure to deal with insurers who treat their clients with care and respect
1 reviews | Active since Jul 2026
Outsurence gives you what you need what you put in you will definitely get out
Outsurence gives you what you need what you put in you will definitely get out.
1 reviews | Active since Jul 2026
Outsurence gives you what you need what you put in you will definitely get out
Outsurence gives you what you need what you put in you will definitely get out.
1 reviews | Active since Dec 2024
Customer service from Zondi from OUTsurance was outstanding and answered my questions with profes...
Customer service from Zondi from OUTsurance was outstanding and answered my questions with professionalism throughout the consultation.
1 reviews | Active since Dec 2024
Customer service from Zondi from OUTsurance was outstanding and answered my questions with profes...
Customer service from Zondi from OUTsurance was outstanding and answered my questions with professionalism throughout the consultation.
1 reviews | Active since Oct 2026
Outsurance has,always been 'Outstanding' to date
Outsurance has,always been 'Outstanding' to date. The staff are very diligent, friendly and supporttive from inception of calling to settlement of query or claim. The cheapest insurance by far. Keep up the good work and good name of 'OUTSURANCE'...always a pleasure.
1 reviews | Active since Oct 2026
Outsurance has,always been 'Outstanding' to date
Outsurance has,always been 'Outstanding' to date. The staff are very diligent, friendly and supporttive from inception of calling to settlement of query or claim. The cheapest insurance by far. Keep up the good work and good name of 'OUTSURANCE'...always a pleasure.
1 reviews | Active since Oct 2026
Best experience
Best experience. Made a claim on the App and everything was fast and efficient. I was already stressed about my car and Outsurance made sure it came through for me as promised. Thank Outsurance for the efficient service.
1 reviews | Active since Oct 2026
Best experience
Best experience. Made a claim on the App and everything was fast and efficient. I was already stressed about my car and Outsurance made sure it came through for me as promised. Thank Outsurance for the efficient service.