Based on recent customer reviews, Optique Optometrists receives strong praise for friendly, patient optometrists such as Ruan, Percy, Darren and Nadine, thorough eye tests, and interest-free payment plans that help patients without medical aid. Branches like Parklands, Soneike, Tokai, Boston and Silverton are singled out for warm, informative service. However, a recurring set of complaints centres on lens accuracy, slow lab turnaround, spectacles not being ready as promised, poor proactive communication, and disputes over debit order dates and bank charges handled without tact.
Replied to 100% of negative reviews
Reply time on negative reviews: 21h 59m
TrustIndex
5.5
Ranking
#17
in Health & Medical
Reply Time
25h 11m
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 21h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Optique Optometrists
What do customers say about Optique Optometrists?
Based on recent customer reviews, Optique Optometrists receives strong praise for friendly, patient optometrists such as Ruan, Percy, Darren and Nadine, thorough eye tests, and interest-free payment plans that help patients without medical aid. Branches like Parklands, Soneike, Tokai, Boston and Silverton are singled out for warm, informative service. However, a recurring set of complaints centres on lens accuracy, slow lab turnaround, spectacles not being ready as promised, poor proactive communication, and disputes over debit order dates and bank charges handled without tact.
Is Optique Optometrists trustworthy?
Optique Optometrists has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 21 hours 59 min. Hellopeter has tracked Optique Optometrists across 126 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2012
Extremely Disappointed – Poor Quality Control and Service
I had an eye test and ordered a pair of prescription glasses, but unfortunately my experience has been extremely disappointing. When I first collected my glasses, I immediately noticed that one of the lenses had the wrong prescription. I returned them to have the issue corrected and then waited more than two weeks for the repairs to be completed. When I finally received my glasses back, the original problem had been "fixed," but the other lens—which had been perfectly fine before the repair—was now so blurry that I could barely see through it. It is incredibly frustrating that my glasses came back in a worse condition than when I handed them in. This has meant multiple trips back to the store, weeks without properly functioning glasses, and a complete lack of confidence in the quality control process. At this point, I no longer trust that the issue will be resolved correctly and have requested a full refund so that I can have my glasses made elsewhere. I expected a professional service and accurate prescription lenses, but unfortunately this experience has been the opposite. I hope management takes this complaint seriously and improves their quality checks to prevent other customers from going through the same ordeal.
1 reviews | Active since Feb 2012
Extremely Disappointed – Poor Quality Control and Service
I had an eye test and ordered a pair of prescription glasses, but unfortunately my experience has been extremely disappointing. When I first collected my glasses, I immediately noticed that one of the lenses had the wrong prescription. I returned them to have the issue corrected and then waited more than two weeks for the repairs to be completed. When I finally received my glasses back, the original problem had been "fixed," but the other lens—which had been perfectly fine before the repair—was now so blurry that I could barely see through it. It is incredibly frustrating that my glasses came back in a worse condition than when I handed them in. This has meant multiple trips back to the store, weeks without properly functioning glasses, and a complete lack of confidence in the quality control process. At this point, I no longer trust that the issue will be resolved correctly and have requested a full refund so that I can have my glasses made elsewhere. I expected a professional service and accurate prescription lenses, but unfortunately this experience has been the opposite. I hope management takes this complaint seriously and improves their quality checks to prevent other customers from going through the same ordeal.
1 reviews | Active since Jul 2011
Best in the Eye Game!
Made x3 Pairs the beginning of the year, payments went smooth these last 6 months, this is definitely home! Will see you guys in less than 2years again hahaha what efficient services since I went for my eye test to getting my babies... indeed A listed recommended Optometrist for sure!
1 reviews | Active since Jul 2011
Best in the Eye Game!
Made x3 Pairs the beginning of the year, payments went smooth these last 6 months, this is definitely home! Will see you guys in less than 2years again hahaha what efficient services since I went for my eye test to getting my babies... indeed A listed recommended Optometrist for sure!
1 reviews | Active since Dec 2024
They really do care!
After writing a previous review I was quickly contacted and the matter was resolved. They really do actually care about their customers, they don't just say it like other businesses! So thank you Optique for your help!
1 reviews | Active since Dec 2024
They really do care!
After writing a previous review I was quickly contacted and the matter was resolved. They really do actually care about their customers, they don't just say it like other businesses! So thank you Optique for your help!
1 reviews | Active since Jan 2015
Bad customer service
I went for new glasses there. The staff and optometrist is very friendly. You can choose to pay off any extras over 6 months, which is why I like to go there. This is not the first time there . The service was very good first time around Second time around not so good. Payment options where not explained as to the debited date. I specifically said my payment date is the 25th of each month. Then they debited my account the 24th so I had to pay a penalty. When I contacted them they said they were gona give me a call back. That didn't happen. They send a message to say my spectacles are ready for collection. Got there they assisted me with it . Then the accounted spoke to me in front off other clients that they will not honor the penalty fee as they will take the money a day before if payday falls on a Saturday, and did I not read my quote? She has no tackt. Two years ago wen I got my other spectacles I never had a problem like this. This was not made clear the day we arranged everything. Accountability is what she must take. I will never go back there and I feel sorry for the other staff, cause their service is very good. I will not recommend them to anyone because off her way off handling inquiries.
1 reviews | Active since Jan 2015
Bad customer service
I went for new glasses there. The staff and optometrist is very friendly. You can choose to pay off any extras over 6 months, which is why I like to go there. This is not the first time there . The service was very good first time around Second time around not so good. Payment options where not explained as to the debited date. I specifically said my payment date is the 25th of each month. Then they debited my account the 24th so I had to pay a penalty. When I contacted them they said they were gona give me a call back. That didn't happen. They send a message to say my spectacles are ready for collection. Got there they assisted me with it . Then the accounted spoke to me in front off other clients that they will not honor the penalty fee as they will take the money a day before if payday falls on a Saturday, and did I not read my quote? She has no tackt. Two years ago wen I got my other spectacles I never had a problem like this. This was not made clear the day we arranged everything. Accountability is what she must take. I will never go back there and I feel sorry for the other staff, cause their service is very good. I will not recommend them to anyone because off her way off handling inquiries.
1 reviews | Active since Mar 2026
****mers
Very disappointing experience. We paid for an eye test and confirmed beforehand that we would receive written confirmation of the results. After the test, the staff refused to provide any written report unless we bought glasses from them. Customers should not be pressured into purchasing products just to receive documentation for a service they already paid for.DO NOT FALL FOR THEIR FALSE ADVET OF THE 99r eye test it’s a **** to force you to get glasses from the disgusting
1 reviews | Active since Mar 2026
****mers
Very disappointing experience. We paid for an eye test and confirmed beforehand that we would receive written confirmation of the results. After the test, the staff refused to provide any written report unless we bought glasses from them. Customers should not be pressured into purchasing products just to receive documentation for a service they already paid for.DO NOT FALL FOR THEIR FALSE ADVET OF THE 99r eye test it’s a **** to force you to get glasses from the disgusting
1 reviews | Active since Jan 2019
Very happy customer - Soneike branch
I had an excellent experience at the Soneike branch. I had my eye test done on Friday last week, the team were professional and helpful. For the first time I was told that my previous prescription glasses weren't the correct strength (received from a different optometrist). I went to collect my specs 7 days later and I can honestly say I don't think I've ever had the correct prescription lenses before this. It's been life changing. Thank you so much
1 reviews | Active since Jan 2019
Very happy customer - Soneike branch
I had an excellent experience at the Soneike branch. I had my eye test done on Friday last week, the team were professional and helpful. For the first time I was told that my previous prescription glasses weren't the correct strength (received from a different optometrist). I went to collect my specs 7 days later and I can honestly say I don't think I've ever had the correct prescription lenses before this. It's been life changing. Thank you so much
1 reviews | Active since Jun 2021
Optique optometrist tokai
Thank you so much Darren and Nadine( and the staff) of Optique Optometry in Tokai Cape Town for the exceptional and professional service rendered Many thanks Brendalene
1 reviews | Active since Jun 2021
Optique optometrist tokai
Thank you so much Darren and Nadine( and the staff) of Optique Optometry in Tokai Cape Town for the exceptional and professional service rendered Many thanks Brendalene