Extremely Disappointed – Poor Quality Control and Service

I had an eye test and ordered a pair of prescription glasses, but unfortunately my experience has been extremely disappointing.

When I first collected my glasses, I immediately noticed that one of the lenses had the wrong prescription. I returned them to have the issue corrected and then waited more than two weeks for the repairs to be completed.

When I finally received my glasses back, the original problem had been "fixed," but the other lens—which had been perfectly fine before the repair—was now so blurry that I could barely see through it. It is incredibly frustrating that my glasses came back in a worse condition than when I handed them in.

This has meant multiple trips back to the store, weeks without properly functioning glasses, and a complete lack of confidence in the quality control process.

At this point, I no longer trust that the issue will be resolved correctly and have requested a full refund so that I can have my glasses made elsewhere.

I expected a professional service and accurate prescription lenses, but unfortunately this experience has been the opposite. I hope management takes this complaint seriously and improves their quality checks to prevent other customers from going through the same ordeal.