1 reviews | Active since Jan 2015
Bad customer service
I went for new glasses there. The staff and optometrist is very friendly. You can choose to pay off any extras over 6 months, which is why I like to go there. This is not the first time there . The service was very good first time around Second time around not so good. Payment options where not explained as to the debited date. I specifically said my payment date is the 25th of each month. Then they debited my account the 24th so I had to pay a penalty. When I contacted them they said they were gona give me a call back. That didn't happen. They send a message to say my spectacles are ready for collection. Got there they assisted me with it . Then the accounted spoke to me in front off other clients that they will not honor the penalty fee as they will take the money a day before if payday falls on a Saturday, and did I not read my quote? She has no tackt. Two years ago wen I got my other spectacles I never had a problem like this. This was not made clear the day we arranged everything. Accountability is what she must take. I will never go back there and I feel sorry for the other staff, cause their service is very good. I will not recommend them to anyone because off her way off handling inquiries.
We are extremely sorry to hear about your experience.
The debit order dates are explained on the quotation that was signed by you.
The Accounts Department did try to call you today.
Regards
The Optique Team
We are extremely sorry to hear about your experience.
The debit order dates are explained on the quotation that was signed by you.
The Accounts Department did try to call you today.
Regards
The Optique Team
When a debit order runs and someone tells you the 35th it's your job to verbally communicate that there will be different dates so a person can arrange for your surprises. It's very un professional to now say that I signed the contract but did you explained VERBALLY how you change the dates. No you did not. And I did not received any attempted calls you tried to make. I am now trying for my husband who was supposed to also come there not to go to you. I would rather find a better place for him to go to. You can re imburse me my penalty by taking it off my account
When a debit order runs and someone tells you the 35th it's your job to verbally communicate that there will be different dates so a person can arrange for your surprises. It's very un professional to now say that I signed the contract but did you explained VERBALLY how you change the dates. No you did not. And I did not received any attempted calls you tried to make. I am now trying for my husband who was supposed to also come there not to go to you. I would rather find a better place for him to go to. You can re imburse me my penalty by taking it off my account