You pay for the privilege of not getting service

The sales guys were on the ball. The support guys dropped the ball. Got a LTE package, everything went smoothly until 2 weeks later. Apparently the data ran out. Given only limited streaming usage over those weeks I doubted the 450gig package could be used up. A few days of back and forth with support and the problem seems to have solved itself... I wasn't too impressed but things seems to have been back to working. A few weeks later the connection completely dropped out. Again I attempted to approach support and for several days of back and forth the best they could advise me to do was reset and restart my router. After the 3rd time they told me to do a hard reset of my router I was even less impressed by the absolute absence of any meaningful technical in-house capacity beyond what I personally could pull up by googling. They eventually put me through to the 'LTE-A' guy who assured me everything was working on their end and suggested I do a factory reset of my router... It would have been great if they their 'technical expert' had given any consideration four previous days of correspondence between me and the 'customer liaison'.

The worst part is that I'm currently sitting with dead SIM card, a router I got from them at a premium price, and another months bill ahead for a service I cannot physically use and one they have little ability in providing. I would recommend you take your business to someone who isn't a glorified intermediary, someone who won't give you a strug and charge you for the privilege.