You can join...but don't you dare try and leave.

After very disappointing service with another company I joined OpenWeb in 2013/2014, not really certain right now. The service was, read the data package, was satisfying. As long as you pay on time you would have internet. From time to time they would "upgrade" or change their system and suddenly you would be without a username and password and the you would struggle for days to get things sorted. But all this is probably fine and livable.

So at the end of October I request to have my service terminated. Fill out the online form as required and that should be that. Right? Nope. I don't get a service number from them. On the sixth of November I mail them asking whats going on. So they send me another form again, the same one, just in a direct mail. I fill it out and send it back again. Guess what, reply or confirmation or anything again. So the second of December the debit order goes off again! I phone them and there is no one to help, but someone will call me back shortly. This does not happen. By the way, this is the usual story, if you phone in and leave a message don't expect a call back. So after many attempts and hours wasted, they indemnify themselves by stating there is a clause with the online form that states if you do not get a number within an hour then you should redo the form, print it and fax it to them. The fact that they have this clause there just points out for me they full well know there is something wrong with their system. As a side note, a Internet data provider asking for a fax, not an email, seriously? So because I have not given a calendar month notice according to them, I have to pay another month. Seriously, 7 days? That's just too late? In my opinion the level of service is worse than Telkom. I cancelled my landline on the same day. They sent me my service number, there is no other option like to fax it, but Telkom being Telkom they lost that form as well. But, they are willing to acknowledge their mistake and will rectify my account as necessary.