Worst service

It was with great excitement that I signed up for a 20 Mbps Uncapped internet line on special on Facebook for only R 699. <br> What a mistake that turned out to be!<br> 1. The line is uncapped but shaped so severely that I barely have internet access during the day. Even at night I sometimes get no service at all.<br> 2. The call centre agents have very little information and are no help at all.<br> 3. The technical people seemingly have no phone lines, because you cannot talk to them. You can only email them.<br> 4. Emails are misunderstood or misinterpreted and it took me almost a week to upgrade from the \special"to a Home Premium Gold Unshaped Uncapped. (At the time of writing this it has not happened yet"