1 reviews | Active since Jun 2015
Hi<br> <br> I decided to move ISP and thought that OpenWeb would be a decent alternative. I moved to them on Monday the 1st of June. The first night things were DECENT at the best. The next morning I was struggling to load Facebook and simple pages. I also couldn't receive any sort of media through Whatsapp on my phone which is connected to Wi-Fi.(Tried other ISP and worked 100%). This problem carried on into the night as I got packet loss and ping spikes. Downloads and surfing seemed to work fine again though. This continued on and off until today.<br> <br> On Tuesday I phoned them reporting the issue. They took about 3 hours to get back to me. I wrote a complaint on their FB page and they simply deleted the post and blocked me of their page instead of replying with an adequate answer to my problems. Their Login portal has also been of since I got the account. I can NOT access my account on their website.<br> <br> Everytime I phone them they do the same thing and claim to have \fixed"the problem. But yet again this morning the internet is so dead I am struggling to load any page. This has been the most unpleasant encounter with an ISP.<br> <br> I'd NEVER reccomend OpenWeb to anyone. BEWARE."""
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