Utterly useless account department

On the 24/11 last year we opened an OpenWeb account, a day later we cancelled as we didnt see the value in their service when compared to Telkoms speed. We sent an email the next day to close the account as we weren't able to close the account online as they advised telephonicaly - their systems were down.

7 months later they were still debiting my account monthly! On the 7/07 they finally rep**** to my mail to say that the account was closed.

On the 26/09 we now get a mail from their collections company (Credit Intel) to say that we will be handed over for an amount of R1,403.11. When asked for an invoice etailing the charges we were ignored.

What is going on Openweb? No customer support telephonically as you can never get through. Website cancellations is defunct???

Please respond!