Useless Service / *********** Staff

Right from the very start of the registration process I started experiencing difficulties. Numerous people from Openweb began emailing seemingly having no clue at to what the right hand was doing. The entire process seemed disjointed and haphazard, with different people telling me different things. Once my line was installed I notified Openweb querying what the next step was. Suddenly my required router needed to be payed for when previously this was free (On contract) or R99 monthly, now suddenly R999. I received very little response from openweb until they insisted I be billed from the date of registration as they have to pre-order the data allocation from Openserve. Why preorder when you are fully aware that your user has no access as they have no router nor PPOE info. In short unless you feel like being ********** avoid Openweb at all costs.