J
Johann
1 reviews | Active since Nov 2022
14 Apr 2023, 07:57
OpenWeb
<div>I took out a 10mbs uncapped unthrottled package with openweb but every two weeks my internet goes down and I get a notification that I ran out of bundle, how can one ran out of bundle on uncapped? They do not have a permanent solution to resolve this issue as they always respond with "we will do a reset for you, please power down your device for 30min".</div>
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Replies (8)0
Replies (8)
OpenWeb's replyOfficial
14 Apr 2023, 12:57Thank you for your review.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information or have this review removed.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information or have this review removed.
Best regards,
OpenWeb's reply14 Apr 2023, 12:57
Official
Thank you for your review.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information or have this review removed.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information or have this review removed.
Best regards,
OpenWeb's replyOfficial
14 Apr 2023, 13:00Thank you for your review.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information.
Best regards,
OpenWeb's reply14 Apr 2023, 13:00
Official
Thank you for your review.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information.
1. You did not block Telkom SA-R, as per a report from Telkom. It is still not blocked.
2. I have reviewed the correspondence between yourself and OpenWeb, and we rep**** to every single message we received from you.
3. You accuse us of committing ***** and theft. These comments are defamatory.
4. We have been in business since 2005, providing connectivity to thousands of happy customers. It is unfortunate that you find it necessary to make statements that are blatantly false. We have reported this matter to Hellopeter and trust that they will either have you submit accurate information.
Best regards,
J
Johann's updateReviewer Update
14 Apr 2023, 13:071. When I follow your instructions to block telkomsa-r it clearly states that it is blocked as I send you proof thereof, I have asked you to provide me with the report but no response from you.
2. Yes you did reply to my message, telling me to block telkomsa-r which I showed is currently blocked, I asked you what the problem is and no response, I asked you what your solution is no response, the last response from you is that you are investigating.
3. I'm paying you for an uncapped unlimited unthrottled data plan whereby after 2 weeks I get a notification that my data has ran out, how can data ran out on uncapped unthrottled unlimited? I'm not getting what I pay for so yes that is *****, theft.
4. This issue has been ongoing since the beginning and I have all the correspondence between myself and you to staff all my points.
2. Yes you did reply to my message, telling me to block telkomsa-r which I showed is currently blocked, I asked you what the problem is and no response, I asked you what your solution is no response, the last response from you is that you are investigating.
3. I'm paying you for an uncapped unlimited unthrottled data plan whereby after 2 weeks I get a notification that my data has ran out, how can data ran out on uncapped unthrottled unlimited? I'm not getting what I pay for so yes that is *****, theft.
4. This issue has been ongoing since the beginning and I have all the correspondence between myself and you to staff all my points.
J
Johann's update14 Apr 2023, 13:07
Reviewer Update
1. When I follow your instructions to block telkomsa-r it clearly states that it is blocked as I send you proof thereof, I have asked you to provide me with the report but no response from you.
2. Yes you did reply to my message, telling me to block telkomsa-r which I showed is currently blocked, I asked you what the problem is and no response, I asked you what your solution is no response, the last response from you is that you are investigating.
3. I'm paying you for an uncapped unlimited unthrottled data plan whereby after 2 weeks I get a notification that my data has ran out, how can data ran out on uncapped unthrottled unlimited? I'm not getting what I pay for so yes that is *****, theft.
4. This issue has been ongoing since the beginning and I have all the correspondence between myself and you to staff all my points.
2. Yes you did reply to my message, telling me to block telkomsa-r which I showed is currently blocked, I asked you what the problem is and no response, I asked you what your solution is no response, the last response from you is that you are investigating.
3. I'm paying you for an uncapped unlimited unthrottled data plan whereby after 2 weeks I get a notification that my data has ran out, how can data ran out on uncapped unthrottled unlimited? I'm not getting what I pay for so yes that is *****, theft.
4. This issue has been ongoing since the beginning and I have all the correspondence between myself and you to staff all my points.
OpenWeb's replyOfficial
14 Apr 2023, 13:151. Kindly submit an affidavit to ***l confirming that you have blocked Telkom SA-R. According to the Telkom system, it is not blocked. You may include Hellopeter in your email response to our Legal team.
2. The last communication from us is that we have refreshed your SIM session at the tower and requested you to reboot.
3. By not blocking Telkom SA-R, you are roaming on a different network, which will execute the message you refer to.
4. You may include the correspondence you have in your affidavit.
The definition of theft: the action or crime of *****ing a physical object.
1. We have provided you with an Uncapped service, which you receive access to.
2. We did not '*****' anything from you.
3. You have and are receiving exactly what you purchased. An entry level, consumer based product.
4. If you would like a service that does not present you with an 'Out of Bundle Message', you may consider moving to a Primary network, such as MTN. Alternatively, block Telkom SA-R.
2. The last communication from us is that we have refreshed your SIM session at the tower and requested you to reboot.
3. By not blocking Telkom SA-R, you are roaming on a different network, which will execute the message you refer to.
4. You may include the correspondence you have in your affidavit.
The definition of theft: the action or crime of *****ing a physical object.
1. We have provided you with an Uncapped service, which you receive access to.
2. We did not '*****' anything from you.
3. You have and are receiving exactly what you purchased. An entry level, consumer based product.
4. If you would like a service that does not present you with an 'Out of Bundle Message', you may consider moving to a Primary network, such as MTN. Alternatively, block Telkom SA-R.
Best regards,
OpenWeb's reply14 Apr 2023, 13:15
Official
1. Kindly submit an affidavit to ***l confirming that you have blocked Telkom SA-R. According to the Telkom system, it is not blocked. You may include Hellopeter in your email response to our Legal team.
2. The last communication from us is that we have refreshed your SIM session at the tower and requested you to reboot.
3. By not blocking Telkom SA-R, you are roaming on a different network, which will execute the message you refer to.
4. You may include the correspondence you have in your affidavit.
The definition of theft: the action or crime of *****ing a physical object.
1. We have provided you with an Uncapped service, which you receive access to.
2. We did not '*****' anything from you.
3. You have and are receiving exactly what you purchased. An entry level, consumer based product.
4. If you would like a service that does not present you with an 'Out of Bundle Message', you may consider moving to a Primary network, such as MTN. Alternatively, block Telkom SA-R.
2. The last communication from us is that we have refreshed your SIM session at the tower and requested you to reboot.
3. By not blocking Telkom SA-R, you are roaming on a different network, which will execute the message you refer to.
4. You may include the correspondence you have in your affidavit.
The definition of theft: the action or crime of *****ing a physical object.
1. We have provided you with an Uncapped service, which you receive access to.
2. We did not '*****' anything from you.
3. You have and are receiving exactly what you purchased. An entry level, consumer based product.
4. If you would like a service that does not present you with an 'Out of Bundle Message', you may consider moving to a Primary network, such as MTN. Alternatively, block Telkom SA-R.
Best regards,
J
Johann's updateReviewer Update
14 Apr 2023, 13:21Please go and check your WhatsApp messages as I am still talking to someone there that clearly is not aware of what you are replying to me here on this platform. Send me the report of where it states it is not blocked as I have send you proof that is blocked. You are committing frau d by letting me pay for something and not supplying.
Is money not a physical object?
I can not see where you want me to send the affidavit to as it is crossed out.
Is money not a physical object?
I can not see where you want me to send the affidavit to as it is crossed out.
J
Johann's update14 Apr 2023, 13:21
Reviewer Update
Please go and check your WhatsApp messages as I am still talking to someone there that clearly is not aware of what you are replying to me here on this platform. Send me the report of where it states it is not blocked as I have send you proof that is blocked. You are committing frau d by letting me pay for something and not supplying.
Is money not a physical object?
I can not see where you want me to send the affidavit to as it is crossed out.
Is money not a physical object?
I can not see where you want me to send the affidavit to as it is crossed out.
OpenWeb's replyOfficial
14 Apr 2023, 13:25You may send the affidavit to legal @ openweb . email (Remove the spaces).
We are supplying you with an active and working service. Your usage stats reflect the latter.
Are you implying, on the record, that OpenWeb is *****ing your money?
This is our final response w.r.t. this matter. We await your affidavit and our Legal Team will manage this matter moving forward
We are supplying you with an active and working service. Your usage stats reflect the latter.
Are you implying, on the record, that OpenWeb is *****ing your money?
This is our final response w.r.t. this matter. We await your affidavit and our Legal Team will manage this matter moving forward
Best regards,
OpenWeb's reply14 Apr 2023, 13:25
Official
You may send the affidavit to legal @ openweb . email (Remove the spaces).
We are supplying you with an active and working service. Your usage stats reflect the latter.
Are you implying, on the record, that OpenWeb is *****ing your money?
This is our final response w.r.t. this matter. We await your affidavit and our Legal Team will manage this matter moving forward
We are supplying you with an active and working service. Your usage stats reflect the latter.
Are you implying, on the record, that OpenWeb is *****ing your money?
This is our final response w.r.t. this matter. We await your affidavit and our Legal Team will manage this matter moving forward
Best regards,
J
Johann's updateReviewer Update
14 Apr 2023, 13:28On your point 1 second paragraph you state that I'm getting uncapped, how can uncapped run out of data bundle? That is what I have been asking you over and over but you do not answer me.
Point 2 paragraph one, your last communication to me was not that you have refreshed my sim and you did not request a reboot, you said "we are investigating this with the LTE provider "
Point 2 paragraph one, your last communication to me was not that you have refreshed my sim and you did not request a reboot, you said "we are investigating this with the LTE provider "
J
Johann's update14 Apr 2023, 13:28
Reviewer Update
On your point 1 second paragraph you state that I'm getting uncapped, how can uncapped run out of data bundle? That is what I have been asking you over and over but you do not answer me.
Point 2 paragraph one, your last communication to me was not that you have refreshed my sim and you did not request a reboot, you said "we are investigating this with the LTE provider "
Point 2 paragraph one, your last communication to me was not that you have refreshed my sim and you did not request a reboot, you said "we are investigating this with the LTE provider "
J
Johann's updateReviewer Update
14 Apr 2023, 13:35Yes you are supplying me with LTE network but like I keep on saying and asking you is that every two weeks my network goes down saying I ran out of bundle, uncapped cant run out? (Or do I understand uncapped wrong) I have been repeatedly asking to what can be the problem and what is the solution but no answer, you told me to block telkomsa-r which it is.
I am not implying that you are *****ing my money, I am saying that I am paying you "Openweb" for uncapped network that runs out of data, so in fact then I am not getting uncapped data, I am not getting what I am paying for. What do you call it when you pay for something but not getting what you pay for?
I am not implying that you are *****ing my money, I am saying that I am paying you "Openweb" for uncapped network that runs out of data, so in fact then I am not getting uncapped data, I am not getting what I am paying for. What do you call it when you pay for something but not getting what you pay for?
J
Johann's update14 Apr 2023, 13:35
Reviewer Update
Yes you are supplying me with LTE network but like I keep on saying and asking you is that every two weeks my network goes down saying I ran out of bundle, uncapped cant run out? (Or do I understand uncapped wrong) I have been repeatedly asking to what can be the problem and what is the solution but no answer, you told me to block telkomsa-r which it is.
I am not implying that you are *****ing my money, I am saying that I am paying you "Openweb" for uncapped network that runs out of data, so in fact then I am not getting uncapped data, I am not getting what I am paying for. What do you call it when you pay for something but not getting what you pay for?
I am not implying that you are *****ing my money, I am saying that I am paying you "Openweb" for uncapped network that runs out of data, so in fact then I am not getting uncapped data, I am not getting what I am paying for. What do you call it when you pay for something but not getting what you pay for?