Thank you for your patience and courtesies

Had the most AMAZING call centre experience with Dane today. We were on the phone to close to an hour, troubleshooting my connection issues. While the outcome is that everything is good on Openweb’s side and that MTN (who has the infrastructure) needs to configure some things on their side, and I’m still not connected, this review is a positive one on my end. Dan remained patient and courteous. HE was very kind and my experience during the call (while he took me as a tech-idiot through some highly technical set-up processes) was really what I would call ideal support centre assistance. He is SOLID gold, and an asset to their staff. I have had other good experiences but never got anyone's name until this time around...