Terrible ISP for Gamers and Downloads

I have been a long-time Customer of OpenWeb. <br> <br> I have one of their then-premium 10MB Uncapped ADSL Gaming accounts. <br> <br> I complained that my account was throttled to a near standstill where my account was spesifically designed not to be throttled for Downloads or Gaming. <br> <br> OpenWeb sent Emails saying that my account would not be throttled at all up to a monthly usage of 320 GB. Thereafter only browsing would be throttled as per the below email:<br> <br> Introducing our brand new Premium Uncapped Shaping system. All accounts are unshaped until you reach the below amount of GBs in a new month. These values are adjusted monthly as the network load increases or decreases. They will never be adjusted during the course of the month. Once shaped, you will enter the Home Uncapped Premium shaping pool, with a MUCH lower contention ratio and higher priority on the network. Shaping will only be app**** when the network is busy. You will still be unshaped between 00:00 and 07:00 daily, guaranteed, no matter how much bandwidth you have used. <br> <br> I can confirm that they Throttle you to death!<br> <br> Terrible ISP for Downloads. <br> <br> Kind Regards<br> <br> Ruan