Terrible ISP

Below is the message emailed to Openweb:

I have a 30 + 30 MTN fixed LTE package with you guys. I pay an extra R100 for "priority support" and I must say that I am absolutely horrified at the service that I have recieved from you on numerous occasions. Recently I contacted your Whatsapp support as I was experiencing slow speeds and a high ping and they continually asked for usage reports (which I requested and still have not received) despite me telling them that if I were capped I would not be able to perform a speedtest. I then received a message this morning via Whatsapp informing me that the matter has been escalated to Telkom. When I asked why it was escalated to Telkom I was told that Telkom are my provider. This perplexes me as I clearly have an MTN simcard and the router info clearly states MTN so unless MTN have now become Telkom, I can only say that "support" weren't even bothered to see the package I was on. I am so sick and tired of dealing with poor service and *********** staff members. You people clearly do not need the business and you don't care about another bad review. I will NEVER recommend Openweb to anyone in the future. I really had high hopes for you but I guess the hundreds of bad reviews about your company are in fact true.