SHOULD HAVE VISTED HELLOPETER WEBSITE FIRST

Subscribed to their ADSL services and was told online that I will receive the necessary information to activate the service which I didn't receive. Sent them an email on 30 November 2015 at 13:43 requesting assistance no response and thereafter an email concerning the bad rating on Hello Peter, no response! This is despite their website claiming that they will respond to emails within 2 hours depending on load. Must receive a hell of a lot of emails as I still haven't had any response! Phoned their support line and was assisted by Justin who tried his best but they apparently could not trace my emails! Again sent them an email via their website yesterday afternoon requesting assistance, no response. Decided to cancel my agreement with them and phoned the support line and asked for admin or accounts. was told that they could only be reached via email!. Sent them emails via my email address and online cancelling my agreement yesterday at 16:29, again no response!!