Shocking internet speeds and service

I ordered a 2MB uncapped account, which was on special at R139 pm. On the first day, before having moved more than a few hundred megs the connection became unuseable. The ADSL line was fine, working at full speed on other accounts however the Openweb account would not load normal websites and could not even stream YouTube videos at 240p (we usually watch at 480p on the 2MB connection with little hassle).<br> <br> After contacting them and informing them that the account was unuseable, and after requesting (what I considered to be fair) a pro-rata refund and immediate cancellation of the account, I was informed that the account could only be cancelled at the end of July.<br> <br> This is a very poor way of doing business, firstly advertising a service which you do not come close to offering and then essentially holding the customer captive for another entire month to put up with the almost useless internet connection.<br> <br> \The truth about openweb"on the MyBroadband forums will provide further insight as to how this \""ISP\"" deals with it's customers.<br> <br> Avoid them at all costs."""