SELLS FAULTY PRODUCTS AND TERRIBLE SERVICE!!!

So I have been with Telkom ADSL since start of the year. As everybody know's Telkom has terrible service.

I checked the internet for a diffenent internet provide and decided on OpenWeb as they offer a 10mb Premium account (Premium saying, Flawless streaming) this sounded perfect as all I use the Internet for is to watch Netflix and Showmax.

I opened an account with them on Tuesday 28 August 2018. For literley less than 24 hours I had normal speeds of 8mbps. There after i had speeds of less than 1mb...

I made contact with OpenWeb and for 3 times the reset my portal and still no luck. For most of the time I could not even log into my Facebook account. Again I phoned them and it was offered to reset my portal (this was now the 4th time) and they gave me a ticket number. I rep**** in regards to the ticket number and spoke to Chantel Love with my frustration with Openweb. She advised me that on her side its showing that the line is active. I then requested that she cancels the line and she sent me a link to cancel and said I still need to give a months notice and obiously pay for the month (this is less than a week of struggling to have internet and several phone calls to them)

She then diverted the emails to Leon Whitherall, he advised me that this line is being used to download and they refuse to give me a refund. I asked him to send me the proof but was ignored by him. Then another person made contact Zelda Coetzee. I sent them my Speed Test results that came to 0.26mbps. Now they were fighting with me, saying I used all the cap (the line is supposed to be uncapped and its premium) and this is the reason why the internet is faulty (this was on Wednesday 5 September) I asked them how its possible if I cant use the slow internet since I changed over to them 9 days ago?!

So now I am still waiting for the proof of usage from them. Leon advised me that he tested my line on 7 accounts and got more than 9mbps every time. So at 16:30 on 5 September, again i sent them my speed test results on OpenWeb that came to 0.21mbps, I then moved back to Telkom and sent them another screen shot from Telkom that came to 8.10mbps.

So i have already paid for a full month with Openweb. "Used" (as per OpenWeb) their account for 5 days and now they are refusing to refund me for the rest of the 25days.

I made it very clear that I moved back to telkom so the line is not active anymore. But they keep on refusing.

DO NOT USE OPENWEB AS THEY OBVIOUSLY DO NOT VALUE THEIR CUSTOMERS AND SELLS FAULTY PRODUCTS!!!