****, non existent customer service, ignored cancelation request, billing issues!

<p>so on the 19th of July 2017 I signed up for an ADSL account from the openweb website. At the time I was under the impression that my ADSL line was still active but it wasn't. So on the 20th of July 2017 I contacted their "call centre" but was only able to leave a voice message. the following day I received an email from Zelda Coetzee who advised me that I needed to ask my current ISP (a wireless SP) to move my ADSL to the telkom holding pool. Once I had explained this to her she then became extreamly sarcastic in her reply saying, and I quote, "This is why we kept asking you to ensure you had an active ADSL line during registration". The customer service reps are only intrested in pointing out teh mistake but no one actually is willing to assist in resolving the problem. I then requested in an email reply to her that I which to then cancel my account as I am unable to use it. this request was ignored and not actioned. So today they debit my account for the full amount even though I am still unable to use the account. So I contacted them again (this time I received a reply from a Robert Cape) and he told me that I needed to send another cancelation request in to them and without this there wasn't anything that he could do to assist me. I asked for a contact number for a department that could assist me or at least someone that could escalte my issue but was only given the ********** number again... I've tried this number 17 times and it never got answered once. I've subsiquently sent another email with my original cancelation request (2days) after signing up with them highlited but I've had no reply since. </p> <p> </p> <p>Please don't fall for this **** these guys might have been a good ISP at some point in time but the service is absolutly pathetic at the moment.</p> <p> </p> <p> </p>