Product sucks but support is excellent

<p>I had to cancel my 10MB/s uncapped Openweb account because it was impossible to watch Showmax, Netflix or YouTube during the day. I also had issues connecting to my gmail. I assume this is because of the excessive shaping that Openweb applies during office hours to make their products cheaper. After the 20th of the month it also became almost impossible to browse Facebook etc. The silver lining hower was the support I received when I had to cancel. Zelda Coetzee is an exemplary employee who assisted me every step of the way. If only your product was on par with your support, you would be the number 1 ISP in South Africa. Since this is mostly a review about the support I decided to give you 5 stars although if I could rate the product I would rate it -1.</p>