Poor poor service

I currently have the 10Mbps uncapped fibre package, it might as well only be 20GB per month though because my internet line speed never above 1.5 Mbps. Any mails I send to their admin to ask them to address they just do not answer or they will ask me to update my banking details.

I have now updated my banking details (it has stayed the same) 5 times on their website. This has been going on for 6 months now and they have yet to correct it.

Pathetic service, if this continues I am going to stop payment and they can come and collect their router and modem. Disappointed.