Poor and lack of service, unable to provide internet which I have paid for. Unprofessional customer care & no after-hours service.

Since the beginning of June I have had no internet service from OpenWeb. They are supposed to be managing my Telkom line which is what I am paying them extra for, yet only in the last week they have realised this after arguing with me this whole month about that. Constant delays and excuses without any resolution, and I am constantly asked the same questions by someone who is so *********** but is supposed to be a customer care manager who NEVER reads my feedback and queries in my mails to their support team! I keep asking and keep following up, yet keep getting asked things I have already given answers for many times over.

The service is shocking and I will NEVER recommend this ISP to anyone. It is not the first time either that they have messed up my line!! There have been other times I have not had service for a week to a few weeks, where they accuse myself or Telkom for the issue, only to find out later it was their side all along. The same is true of my situation currently. Took it upon myself to speak to Telkom as I am not getting anywhere with these people and found out there are no faults logged and nothing been reported to Telkom!! So somewhere someone is being untruthful. Telkom reports that their is no fault on their side and they can see everything connects, except that the internet is not connected which means it is an ISP issue. Openweb refuses to accept this and constantly dodges my queries and requests to get this resolved.

We are in week 3 now of no internet and I work from home so this is now a challenge and I have had to spend a lot of money in Mobile Data for my cellphone so that I can work etc. I have put in for cancellation and Openweb expects me to pay for July as well, yet I have paid for June and I have received no service!!! Now they want me to pay for next month too, for yet another month of no service!!! Ridiculous, this is unacceptable and I want to get away from these people and their unprofessional and ********* behaviour immediately! No-one deserves bad service like this, I highly DO NOT recommend.