OPENWEB - TERRIBLE CUSTOMER SERVICE ISSUE

<p>OpenWeb need to tell everyone my experience.<br />On Monday I signed up online for a 10mb ISP service with OpenWeb as I was tired of the bad service of Telkom. I then realised that I would also have to get a change of adsl as mine is only 2mb at the moment and it would then cost me much more. So I contacted OpenWeb to change this to 2mb I had made a mistake. The response I got from them a Zelda Coetzee was so bad that I then told them to just cancel. I had not used the service at all it was same day and I also had not as yet signed a debit order. Regardless of the fact it was done straight away they responded that they will still debit me end of september for the full amount as I had to give them 1 month notice. Eventhough I cancelled they are still sending me a usage email which has no usage as I did not use the service at all and it was done within minutes of realizing my mistake. Too terrible disgraceful service worse than Telkom. In the meanwhile MWeb contacted me and what a difference a gentlemen called Jody gave me a test account and gave me 3 days to check their service and has called me to see how I am doing. All so professional. OpenWeb if this is how you treat a brand new client imagine what the service will be like in the future. NO THANK YOU and best you dont debit my account as you have no signed authority to do so. If you are going to debit without a signed debit order that means anyone can go register online and create debt for other people.</p>