Openweb ****

I ordered the Open Web sim card for internet use and sent them a cancellation email a couple of days later before moving from my old place because I didn't need it anymore (new place has fibre). I told them to cancel the order as I didn't need it anymore. A week later a delivery guy called me for the delivery of the sim card and I told them I had cancelled that order and have moved from that address. They took the sim card back to Openweb.

Couple of days later, Zelda Coetzee from Openweb sent me an "unpaid account" email. I told her that sim card order was cancelled and I had moved from that address, meaning I didn't even touch the sim card with my hands and I told them way in time before they had even dispatched the sim card from where ever it is that they do that.

They have handed the R450 account to a debt collector and it is affecting my credit scoring. This is unacceptable. Zelda Coetzee was not listening, no having that I didn't need their sim card or their services anymore and that I informed them on time. I would not recommend the Openweb company to anyone for the following reasons: - Their lack of communication within the company (administrators, warehousing, delivery etc) - Their lack of care and empathy when dealing with their customers (Zelda Coetzee had an aggressive attitude towards me even when calling over the phone when I was trying to put her in the picture of what happened) - I told Zelda I don't think I should be paying for services I didn't enjoy and that its unfair for them to expect such from me especially having told them way on time that I didn't need their services any longer, she insisted that I will and I should just accept it as is. Openweb has shown lack of customer care and horrible service, they dont deserve mine and all my networks' business.