Openweb refuses to activate my account

I have been in contact with openweb about my account for weeks now. they told me they did not receive payment for April in which i asked them to just debit the account again. they said they could not do this. I eventually made a payment at an absa bank for them for April and asked them to turn on the account. They then asked me when will i pay for may. I told them the debit order went off and i have a sms as proof. They do not contact you back and still the account is offline. I asked them again to turn the account back on but they again ask me for April POP which was in the mail trail they rep**** to me and yet again they refuse to turn on the account. So should i be paying for no service as they want a month notice for cancellation on an account that is paid up in full but still NO SERVICE. Id like you all to know about their putrid service and there refusal to help. and i will not send them a screenshot of my sms as that has personal data that has nothing to do with them and goes against consumers act no 68 of 2008.