Openweb refuse to cancel my service

Item: OpenWeb
Rating: 1

i have been trying to cancel my service since December 2015 and they just do not care toi cancel or reimburse the moeny they have been *****ing from me. communication below 2 days later and still no email from your cancellations… From: Zelda Coetzee [mailto:***] Sent: 25 May 2016 07:15 PM To: Tash Bhairo Cc: *** Subject: [#TOO-***3]: Account Cancellation Hi Tashiel The cancellations department will be emailing you soon Please provide them with your details Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive This e-mail and any attachments thereto may contain confidential and proprietary information. This e-mail is intended for the addressee only and should only be used by the addressee for the related purpose. If you are not the intended recipient of this e-mail, you are requested to delete it immediately. Any disclosure, copying, distribution of or any action taken or omitted in reliance on this information is prohibited and may be ********. The views expressed in this e-mail are, unless otherwise stated, those of the sender and not those of O*****P CC or its management. E-mails cannot be guaranteed to be secure or free of errors or viruses. No liability or responsibility is accepted for any interception, *******ion, destruction, loss, late arrival or incompleteness of or tampering or interfering with any of the information contained in this e-mail or for its incorrect delivery or non-delivery or for its effect on any electronic device of the recipient. For more information on O*****P CC please visit www.openweb.co.za Ticket History Tash Bhairo (Client) Posted On: 25 May 2016 03:56 PM Your cancellation process seems unnecessarily bloated and therefore represents a deterrent of somewhat of allowing a customer to relinquish their services and therefore in contravention of the ISPA code of conduct. I run an IT business, and I have accounts at Axxess, cybersmart, Afrihost, webafrica and IS, and cancellation is as simple as login in to the account and clicking cancel. Your system however, seems to make you jump through 17 different hoops and promise your first born in order to get out of your fees. Here are the facts: · I emailed your support in December 2015, to which the response I received was, Verbatim – “Email your request to ***<mailto:***>” which, you, yourself, said to me, Robert. (see attached) · I then emailed the ***<mailto:***> email address, with no response… that seems like it’s your problem, not mine. · I then emailed your cancellations again in February 2016, see attached, to which I again received no response. So my question is: why did you not tell me at either time I emailed you, that I should click on whatever link and enter my id number and bank account numbers and all the rest, failing my blood type? And then why is there no response to the emails I sent to your cancellations? Anyone can gather that your company is not responding on purpose and when it does respond, you furnish me with the incorrect details, as this seems to be rouse in order to continue *****ing my money from my bank account via debit order. I don’t have to tell that the ISPA takes this very seriously, as well as PASA when it comes to debit orders. Companies do not have the right to continually withdraw funds for undelivered services ESPECIALLY when the service in question was cancelled, or in this case, multiple attempts at cancellation with no response from the receiving vendor. I have reported to this the ISPA, as well as submitted a complaint to PASA and I have contacted my banker to find out who is processing your debit orders and my banker will lay a complaint with them as well. If I do not get this account cancelled and the funds reimbursed to me, I will have no option but to go open a ***** case with the Police station against your company and yourself. [cid:[email protected]] Tashiel Bhairo is a Certified Intel Solutions Architect and an internationally recognized Microsoft Certified Systems Engineer. Kindly note that "Tash Bhairo, Tashiel Bhairo, Rapid Remote, as well as the unique Rapid Remote logo device are all trademarks and unauthorized usage of these names and devices may result in prosecution. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Also note that all communications abide by Rapid Remote Terms and conditions. By communicating with Rapid Remote and any Rapid Remote Employee, you agree that you have read, understood and agree to Rapid Remote Terms and Conditions : http://www.rapidremote.co.za/terms_and_conditions.pdf All prices Quoted are to be assumed to be Excluding of VAT, unless specified. From: Robert Cape [mailto:***] Sent: 25 May 2016 05:29 PM To: Tash Bhairo Cc: *** Subject: [#TOO-***3]: Account Cancellation Hi Thanks for the mail Please see Zelda's previous mail >If you do not have a cancellation reference number , then it would appear that the cancellation process was not followed as per our T&C's, in order not too delay the cancellation any further please >follow the process below >To request cancellation, kindly submit your cancellation request here: http://www.openweb.co.za/cancellations Regards, Robert Cape Advanced Technical Support OpenWeb.co.za Ticket History Tash Bhairo (Client) Posted On: 25 May 2016 02:55 PM Tash Bhairo (Client) Posted On: 25 May 2016 03:31 PM Great thanks Robert ☺ So nice to know that Openweb has people teaching customers to read instead of just cancelling the **** service. [cid:[email protected]] Tashiel Bhairo is a Certified Intel Solutions Architect and an internationally recognized Microsoft Certified Systems Engineer. Kindly note that "Tash Bhairo, Tashiel Bhairo, Rapid Remote, as well as the unique Rapid Remote logo device are all trademarks and unauthorized usage of these names and devices may result in prosecution. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Also note that all communications abide by Rapid Remote Terms and conditions. By communicating with Rapid Remote and any Rapid Remote Employee, you agree that you have read, understood and agree to Rapid Remote Terms and Conditions : http://www.rapidremote.co.za/terms_and_conditions.pdf All prices Quoted are to be assumed to be Excluding of VAT, unless specified. From: Robert Cape [mailto:***] Sent: 25 May 2016 05:29 PM To: Tash Bhairo Cc: *** Subject: [#TOO-***3]: Account Cancellation Hi Thanks for the mail Please see Zelda's previous mail >If you do not have a cancellation reference number , then it would appear that the cancellation process was not followed as per our T&C's, in order not too delay the cancellation any further please >follow the process below >To request cancellation, kindly submit your cancellation request here: http://www.openweb.co.za/cancellations Regards, Robert Cape Advanced Technical Support OpenWeb.co.za Ticket History Tash Bhairo (Client) Posted On: 25 May 2016 02:55 PM Robert Cape (Staff) Posted On: 25 May 2016 03:28 PM Hi Thanks for the mail Please see Zelda's previous mail >If you do not have a cancellation reference number , then it would appear that the cancellation process was not followed as per our T&C's, in order not too delay the cancellation any further please >follow the process below >To request cancellation, kindly submit your cancellation request here: http://www.openweb.co.za/cancellations Regards, Robert Cape Advanced Technical Support OpenWeb.co.za Tash Bhairo (Client) Posted On: 25 May 2016 02:55 PM I clearly do not have a cancellation reference, as I expect it should have been communicated to when I submitted the cancellation. [cid:[email protected]] Tashiel Bhairo is a Certified Intel Solutions Architect and an internationally recognized Microsoft Certified Systems Engineer. Kindly note that "Tash Bhairo, Tashiel Bhairo, Rapid Remote, as well as the unique Rapid Remote logo device are all trademarks and unauthorized usage of these names and devices may result in prosecution. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Also note that all communications abide by Rapid Remote Terms and conditions. By communicating with Rapid Remote and any Rapid Remote Employee, you agree that you have read, understood and agree to Rapid Remote Terms and Conditions : http://www.rapidremote.co.za/terms_and_conditions.pdf All prices Quoted are to be assumed to be Excluding of VAT, unless specified. From: Zelda Coetzee [mailto:***] Sent: 25 May 2016 01:17 PM To: Tash Bhairo Cc: *** Subject: [#TOO-***3]: Account Cancellation Hi, Thanks for the email Do you have a cancellation reference number from when you cancelled? Please send this to me so I can escalate this issue for you. If you do not have a cancellation reference number , then it would appear that the cancellation process was not followed as per our T&C's, in order not too delay the cancellation any further please follow the process below To request cancellation, kindly submit your cancellation request here: http://www.openweb.co.za/cancellations As per Section 8 of Openwebs 'terms' we require one (1) calendar month’s notice. http://openweb.co.za/terms-conditions/ Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive This e-mail and any attachments thereto may contain confidential and proprietary information. This e-mail is intended for the addressee only and should only be used by the addressee for the related purpose. If you are not the intended recipient of this e-mail, you are requested to delete it immediately. Any disclosure, copying, distribution of or any action taken or omitted in reliance on this information is prohibited and may be ********. The views expressed in this e-mail are, unless otherwise stated, those of the sender and not those of O*****P CC or its management. E-mails cannot be guaranteed to be secure or free of errors or viruses. No liability or responsibility is accepted for any interception, *******ion, destruction, loss, late arrival or incompleteness of or tampering or interfering with any of the information contained in this e-mail or for its incorrect delivery or non-delivery or for its effect on any electronic device of the recipient. For more information on O*****P CC please visit www.openweb.co.za<http://www.openweb.co.za> Ticket History Tash Bhairo (Client) Posted On: 25 May 2016 09:04 AM Zelda Coetzee (Staff) Posted On: 25 May 2016 11:16 AM Hi, Thanks for the email Do you have a cancellation reference number from when you cancelled? Please send this to me so I can escalate this issue for you. If you do not have a cancellation reference number , then it would appear that the cancellation process was not followed as per our T&C's, in order not too delay the cancellation any further please follow the process below To request cancellation, kindly submit your cancellation request here: http://www.openweb.co.za/cancellations As per Section 8 of Openwebs 'terms' we require one (1) calendar month’s notice. http://openweb.co.za/terms-conditions/ Kind regards, Zelda Coetzee OpenWeb.co.za Client Care Executive This e-mail and any attachments thereto may contain confidential and proprietary information. This e-mail is intended for the addressee only and should only be used by the addressee for the related purpose. If you are not the intended recipient of this e-mail, you are requested to delete it immediately. Any disclosure, copying, distribution of or any action taken or omitted in reliance on this information is prohibited and may be ********. The views expressed in this e-mail are, unless otherwise stated, those of the sender and not those of O*****P CC or its management. E-mails cannot be guaranteed to be secure or free of errors or viruses. No liability or responsibility is accepted for any interception, *******ion, destruction, loss, late arrival or incompleteness of or tampering or interfering with any of the information contained in this e-mail or for its incorrect delivery or non-delivery or for its effect on any electronic device of the recipient. For more information on O*****P CC please visit www.openweb.co.za Tash Bhairo (Client) Posted On: 25 May 2016 09:04 AM I have requested cancellation on 2 separate occasions months ago yet I am still paying for this account!!!!! I am not happy!! See attached cancellations emails! If you look at the account for data usage you will see it has not been used since last year so I expect a refund for the months since cancellation of which my account was debited! [cid:[email protected]] From: Robert Cape [mailto:***] Sent: 22 December 2015 07:27 PM To: Tash Bhairo Subject: [#TOO-***3]: Account Cancellation Hello, We are really sorry to hear that you wish to cancel. Is there perhaps anything we can do for you to convince you to stay as part of the OpenWeb family? If you would still like to cancel, please follow the below procedure: To confirm the cancellation, and for your cancellation reference number (which is confirmation of your cancellation request), please email your request to ***<mailto:***> Kindly note: Only Cancellations that originate from the registered account holder will be successful. In your cancellation request email, please include the following information: Name and Surname: OW Number: ID Number: ADSL Username being cancelled: As per Section 8 of Openwebs 'terms' we require one (1) calendar month’s notice. http://openweb.co.za/terms-conditions/ Regards, Robert Cape Advanced Technical Support OpenWeb.co.za Ticket History Tash Bhairo (Client) Posted On: 22 December 2015 05:02 PM Tash Bhairo (Client) Posted On: 25 May 2016 09:04 AM I have requested cancellation on 2 separate occasions months ago yet I am still paying for this account!!!!! I am not happy!! See attached cancellations emails! If you look at the account for data usage you will see it has not been used since last year so I expect a refund for the months since cancellation of which my account was debited! [cid:[email protected]] Please cancel my account as per below. Tashiel Bhairo is a From: Robert Cape [mailto:***] Sent: 22 December 2015 07:27 PM To: Tash Bhairo Subject: [#TOO-***3]: Account Cancellation Hello, We are really sorry to hear that you wish to cancel. Is there perhaps anything we can do for you to convince you to stay as part of the OpenWeb family? If you would still like to cancel, please follow the below procedure: To confirm the cancellation, and for your cancellation reference number (which is confirmation of your cancellation request), please email your request to ***<mailto:***> Kindly note: Only Cancellations that originate from the registered account holder will be successful. In your cancellation request email, please include the following information: Name and Surname: OW Number: ID Number: ADSL Username being cancelled: As per Section 8 of Openwebs 'terms' we require one (1) calendar month’s notice. http://openweb.co.za/terms-conditions/ Regards, Robert Cape Advanced Technical Support OpenWeb.co.za Ticket History Tash Bhairo (Client) Posted On: 22 December 2015 05:02 PM Robert Cape (Staff) Posted On: 22 December 2015 05:26 PM Hello, We are really sorry to hear that you wish to cancel. Is there perhaps anything we can do for you to convince you to stay as part of the OpenWeb family? If you would still like to cancel, please follow the below procedure: To confirm the cancellation, and for your cancellation reference number (which is confirmation of your cancellation request), please email your request to *** Kindly note: Only Cancellations that originate from the registered account holder will be successful. In your cancellation request email, please include the following information: Name and Surname: OW Number: ID Number: ADSL Username being cancelled: As per Section 8 of Openwebs 'terms' we require one (1) calendar month’s notice. http://openweb.co.za/terms-conditions/ Regards, Robert Cape Advanced Technical Support OpenWeb.co.za Tash Bhairo (Client) Posted On: 22 December 2015 05:02 PM Good Day Kindly cancel my service, username : Ticket Details Ticket ID: TOO-***3 Department: Administration / Billing Type: Issue Status: In Progress Priority: Normal Helpdesk: http://support.openweb.co.za/index.php?

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