OpenWeb poor communication

I will never do business with OpenWeb again.

I ordered a LTE uncapped sim in December and was advised that it would be delivered in January. I was happy with this as it was festive period and did not mind the wait. on 6 Jan 2024 I received notification that a waybill number was available, and as it was weekend, tracking would be made available the following Monday.

Monday morning comes, and I get in touch with the tracking company, and they confirm that the waybill number was cancelled. I then feed this information back to the OpenWeb representative and ask for feedback. This was Monday 8th. By Thursday 11th Jan, I requested my order be cancelled and I be refunded. The very same morning I ordered LTE services from Axxess.

On Friday 12th Jan, I received feedback from the customer service manager asked for banking details in order to refund me.

On Monday 15th, Tuesday 16th, Wednesday 17th and Today 18th Jan I have sent follow up emails asking for feedback on my credit, to no avail.

The LTE sim from Axxess that was ordered on 11 Jan? That was received on 17 January, and I am loving the speed and service

If feedback is required on an order, or if something goes wrong with the order, as the service provider, it is expected of you to get in touch with me as the customer and keep me up to date. Nobody expects bad news, however communication from you with bad news would be highly appreciated.

The fact that I have to request info from you, and now have to request and follow up on a refund from you is enough to infuriate me as a customer.

Thank you Axxess for making my experience pleasurable.