OPENWEB INCORRECTLY DEBITS MY ACC, REFUSES REFUND

On the 2nd of December I opened a account with Openweb, asking them to only activate my account from the 1st of January. 5 days later i received a debit order from them. when i queried this, they stated that as it is not a contractual obligation for them to accept verbal communication, they will refuse to give me a refund, EVEN AFTER I SENT THEM THE MAIL FROM THE SALES CONSULTANT offering his apologies that he did make a mistake, ALSO I GAVE MY ACCOUNT NUMBER OVER THE PHONE (VERBALLY) so infact this should also then be nullified. on top of this, my Telkom line is not even activated yet, so no one looses, except me, by those bunch of *******. i have read articles about them distributing personal info, unfair throttling and shaping, but *****ing is absurd. I am not even able to use the service I pay for.<br> So even though I sent their legal department and cancellations department proof that it was a mistake on their behalf, they still just choose to ignore the little guy, and keep trumping on. <br> <br> and here is the REAL KICKER they said they are going to debit my account in JANUARY AGAIN, because they can, so that is 2months, no service, all pay. <br> <br> PS: ***** YOU OPENWEB<br> <br> Ruark<br> <br>