Openweb disappointment.

We were super excited to order our MTN sim for mobile internet not connected to an address as we travel alot. On sign up I was assured it would take 3-5 days. During the next two weeks I tried to get answers and was referred to various departments to try to determine where the sim was. I used their whatsapp, their call centre, their admin and the support e-mail options with zero satisfaction. The help centre promised on two occasions to call me back, but never did. Then they blamed my bank for delay even though the debit order was processed almost immediately. Then they blamed “dispatch”who I could never reach. I wanted to cancel the whole deal, but had already done initial EFT and activated a debit order. After days of frustration my sim finally arrived after two weeks. This is probably the worst customer care I have ever encountered and regretted using this company.