Openweb, an entire ISP run by 1 Pomm i- Mike?

You are rude, arrogant and the worst support agent in the world, maybe this is what they taught you in the UK, but it doesn't work here mate.. <br> I am a company ITneeds, recently registering to provide reseller services to my clients. As a test, I signed up for a 4MB account, last Monday, and since then:<br> 1) Had no connectivity for a week. I called through on Tuesday, after giving the account processing time, and was promised a call back by reception, after specifically selecting Technical Support (option 2)<br> 2) I had not received my call back, and thus called in again on Thursday. Spoke to Mike who promised to investigate and get back to me within the hour.<br> 3) an Entire weekend passed, without ANY contact from OPENWEB at all!!! - I phone in this morning and Again, to my surprise, I get Mike and try to remind him of his failure to follow up my query and lack of connectivity! Mike, doesn't even acknowledge my frustration and when asking to speak to management, I am told that \Mike works remotely and there in NO one else working for OpenWEB today... an ISP of this magnitude?? <br> 4) I call back to Openweb to speak to management