No Service but we will take your money

When I originally signed up with OpenWeb's uncapped 5mb LTE offering, it worked well but as I did not use the LTE daily, there may be weeks or even longer that go by where the router is not being used. We went camping for a long weekend only to find out that the service was telling me that I was out of bundle on the Telkom network. Keep in mind it is a uncapped account. I logged into my OpenWeb account and it showed that my service was active. I thought let's leave it and I will report it after our camping trip. I reported it when I got back home only to be told that an account with my email address does not exist. I then proceeded to send them screenshots of my account where I was logged in and then they said that my account was inactive. I logged back into my account and it now stated "Deleted" next to my account status. None the less I send them proof screenshots that I have taken before they deleted my service and then they said the sim card is faulty. They then couriered me a new sim card only to insert it and for it not to work. Keep in mind that I have never tampered with the APN settings since I started the service with them for them to tell me that the APN settings is wrong. Fine I updated the APN settings with the new details they gave me and they confirmed that I have done it correctly. The service still did not work. I tried putting another sim in my router just to see if it was the router but it worked. When I put the OpenWeb sim back in it still did not work. This troubleshooting went on for a few days with no change so I decided to cancel the service. Although I paid for June 2024 and July 2024 without service, they still tell me that I must give a calendar months notice, which I know is standard with most companies but after the "No Service", one would have thought that they could waive that clause in this case. I will rather look for another provider.