No Clarity on ADSL Account

Good day, I used a trail openweb account and wanted to find out what account was given to me when i used the trail account. Was it a Home Uncapped, Home Uncapped Plus or was it a Gold account. The trail account is [Email Removed] I am trying to find out what account it was due to no one was able to tell me (is it a secret ?) and it is impossible to get through to technical support. I phoned last week monday 3 times ( 7 Work days ago) and left my contact details after i was told that someone will contact me? Technical support none existing just rings for up to 5 minutes and get reverted back to reception. Also tried getting through to technical support told me someone will contact me which i highly doubt someone will contact me. Could the owner of Openweb please see what the heck is going on with your company cause you have no support currently for your clients !<br> <br> Would the Home Plus uncapped be a bit better? The home uncapped is utterly useless for general use.<br> I would want to find out my account is canceled for the end of May 2015. Could I upgrade my Home Uncapped for may to Home Uncapped Plus and would it actually be a better and able to even stream 360P youtube ?