Much better than I expected at first!

I've read many negative reviews about OpenWeb's service but have come to find them inaccurate. I was experiencing slow service. I am in a rural area with line-of-sight antenna service. I called the technical support team and after answering a few diagnostic questions my issue was escalated to their tech support team. I left it at that. Then I received a follow-up call from the OpenWeb Broadband team - I didn't call them to follow up - they called me to check on progress and see if the situation was resolved. It was. My experience has been a very positive one with them. I have recently relocated from an area with screaming fast service - hence the 5-star rating (for speed).