Misleading advertising and impossible to cancel debit order

Item: OpenWeb
Rating: 1

Open web catch their customers out with offers like these: Dear Stephen, We are hosting an incredible 24 hour special. We have SLASHED our Capped Unshaped pricing for the next 24 hours by up to 80%. Order in the next 24 hours and your price will be locked in for the life of the account. Special Pricing: 80GB Capped Unshaped - R129 200GB Capped Unshaped - R249 300GB Capped Unshaped - R345 400GB Capped Unshaped - R449 600GB Capped Unshaped - R600 800GB Capped Unshaped - R800 To order, kindly visit: http://openweb.co.za/everyday-capped-unshaped/#pricingplans Ts & Cs: * Current clients cannot downgrade or change to the promotional package, but can add the package as an additional account. * Clients must have a Telkom ADSL line or Telkom Fibre line in order to use the product. * Pricing is Data only and allows for up to 4 x concurrent ADSL lines to be connected to it at any given time. Please hurry, time for this promotion is running out. To order, kindly visit: http://openweb.co.za/everyday-capped-unshaped/#pricingplans Happy downloading, Charmaine OpenWeb.co.za After you sign up, they jack up the price to the normal price and it is impossoble to get your deal / debit order cancelled. I signed up for the same kind of deal for R 299 and after the first payment it was escalated to R 629 and has been at that ever since. The only reason I signed up was the discount, as the same product at MWEB cost me R 699. I have sent them more than one mail, the last one is the one below: Hi I signed up on your limited offer for R 299 p.m. as per the e-mail below: On 19/02/2016, 10:15 AM, "OpenWeb" ********** wrote: Dear Stephen, A warm welcome to OpenWeb. Your OpenWeb Client Profile has now been activated. You may login using the following username and password: Username: srademeyer Password: drf252 To login, kindly visit: http://home.openweb.co.za If you have any queries, please do not hesitate to contact ********** /> Kind regards Keoma Wright Founder OpenWeb.co.za According to my records payments to you were as follows: 26/02/2016 R 299 EFT 01/03/2016 R 629 Debit order Thereafter R 629 p.m. thereafter per debit order. The only reason I signed up was the limited lifetime offer of R 299 p.m. whereas Mweb was charging me R 699 per month. Please cancel my debit order with immediate effect and arrange my refund for ALL my payments made. My bankdetails are as follows: Standard Bank Branch Code 010645 Acc Nr 011 586 885 S Rademeyer Family Trust Please urgently get back to me to finalize this otherwise I will have to take it further. Thanks Stephen Rademeyer MY REPLY AND THAT WAS THE LAST I HAVE GOTTEN, AND MY DEBIT ORDER WENT OF AGAIN THE EN OF MAY AND THE END OF JUNE: Dear Stephen Rademeyer, Thank you so much for contacting the OpenWeb Global Service Centre. It will be our honour to assist you! We are indeed very happy to inform you that we have received your query and have created a ticket in our system. Your unique ticket number is: ********** To view the status of the ticket or add comments, please visit: (By the way, if this is a serious matter, please do not hesitate to increase the ticket urgency from the below link as well!) https://service.openweb.co.za/helpdesk/tickets/ ********** We have alerted our Customer Champions who will get back to you in no time. Sincerely, Leon Whitherall Chief, OpenWeb Global Service Centre http://www.openweb.co.za How can a company do business like this? I am about to spend money on Facebook to highlight their underhanded tactics unless they refund me and cancell my debit order. Getting back to the client even though you *****ed them over is still accepted business practise as I understand?!!

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